Carriers

Intelcom tracking, proof of delivery and claims, on your store.

BuySure shows Intelcom receipt, sortation, out-for-delivery and delivered scans on your tracking page and attaches the Intelcom delivery photo to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the photo on the claim.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with Intelcom? BuySure shows Intelcom receipt, sortation, out-for-delivery and delivered scans on your tracking page and attaches the Intelcom delivery photo to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the photo on the claim.

Every Intelcom scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which Intelcom events show on the tracking page?

BuySure normalizes Intelcom scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Shipment received
  2. Processed at sortation centre
  3. Out for delivery
  4. Delivery attempted
  5. Delivered (photo)
  6. Returned to sender
Proof

Does BuySure show Intelcom proof of delivery?

Intelcom drivers photograph deliveries. BuySure attaches the photo to the claim so the AI can check where the parcel was left.

Stuck

When is a Intelcom parcel stuck in transit?

Intelcom moves parcels within a day or two; silence past the expected date opens the stuck-in-transit window after your waiting period.

Stolen

When can a Intelcom parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the photo is compared with the shopper's report.

Good to know

What is specific to Intelcom claims?

  • Delivery-attempted events show the reason.
  • Photos are stored on the claim.
  • Same-day and next-day services share one event set.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a Intelcom delivery, scored with the delivery evidence attached.

Questions

Intelcom and BuySure, answered.

Does BuySure show Intelcom proof of delivery?

Intelcom drivers photograph deliveries. BuySure attaches the photo to the claim so the AI can check where the parcel was left.

When can a Intelcom parcel be claimed as stuck in transit?

Intelcom moves parcels within a day or two; silence past the expected date opens the stuck-in-transit window after your waiting period.

When can a Intelcom parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the photo is compared with the shopper's report.

Other carriers

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