Carriers

GLS tracking, proof of delivery and claims, on your store.

BuySure shows GLS pickup, hub, depot, out-for-delivery and delivered scans on your tracking page, including ParcelShop and FlexDelivery choices, and attaches the GLS proof of delivery (signature or photo) to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with GLS? BuySure shows GLS pickup, hub, depot, out-for-delivery and delivered scans on your tracking page, including ParcelShop and FlexDelivery choices, and attaches the GLS proof of delivery (signature or photo) to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period.

Every GLS scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which GLS events show on the tracking page?

BuySure normalizes GLS scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Parcel announced
  2. Picked up
  3. In transit at hub
  4. At delivery depot
  5. Out for delivery
  6. Delivered (signature or photo)
  7. Delivered to ParcelShop
  8. Returned to sender
Proof

Does BuySure show GLS proof of delivery?

GLS records a signature or a release photo depending on country and service. BuySure attaches whichever exists to the claim.

Stuck

When is a GLS parcel stuck in transit?

Cross-border GLS parcels can pause at hubs between countries. The tracking page shows the last hub and the stuck window respects your waiting period.

Stolen

When can a GLS parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the GLS evidence is compared with the shopper's report before scoring.

Good to know

What is specific to GLS claims?

  • FlexDelivery choices (neighbour, safe place) are shown as the shopper set them.
  • ParcelShop deliveries show the shop address.
  • Country handoffs appear in one timeline.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a GLS delivery, scored with the delivery evidence attached.

Questions

GLS and BuySure, answered.

Does BuySure show GLS proof of delivery?

GLS records a signature or a release photo depending on country and service. BuySure attaches whichever exists to the claim.

When can a GLS parcel be claimed as stuck in transit?

Cross-border GLS parcels can pause at hubs between countries. The tracking page shows the last hub and the stuck window respects your waiting period.

When can a GLS parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the GLS evidence is compared with the shopper's report before scoring.

Other carriers

BuySure with the carriers you ship with.

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