Carriers

Canada Post tracking, proof of delivery and claims, on your store.

BuySure shows Canada Post scans on your branded tracking page, including safe-drop and community mailbox deliveries, and attaches the Canada Post safe-drop photo to any claim. Stuck claims open when scans stall past the expected date; stolen claims open after your waiting period with the delivery evidence already on the claim.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with Canada Post? BuySure shows Canada Post scans on your branded tracking page, including safe-drop and community mailbox deliveries, and attaches the Canada Post safe-drop photo to any claim. Stuck claims open when scans stall past the expected date; stolen claims open after your waiting period with the delivery evidence already on the claim.

Every Canada Post scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which Canada Post events show on the tracking page?

BuySure normalizes Canada Post scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Electronic information submitted
  2. Item accepted at Post Office
  3. Item processed
  4. In transit
  5. Out for delivery
  6. Delivered (safe drop, community mailbox, in person)
  7. Notice card left, available for pickup
  8. Returned to sender
Proof

Does BuySure show Canada Post proof of delivery?

Canada Post photographs safe-drop deliveries. BuySure pulls that photo onto the claim, and shows community mailbox or pickup events so a "not received" report can be answered from the page.

Stuck

When is a Canada Post parcel stuck in transit?

Canada Post ground services can go quiet between hubs. The tracking page shows the last scan and BuySure applies your waiting period before a stuck-in-transit claim can be filed.

Stolen

When can a Canada Post parcel be claimed as stolen?

After a delivered scan, the safe-drop photo and location are compared with the shopper's report. Community mailbox deliveries carry a note that theft is less likely.

Good to know

What is specific to Canada Post claims?

  • Cross-border US orders shipped Canada Post hand off to USPS; both timelines appear.
  • Pickup-at-post-office events show the outlet so shoppers know where the parcel is.
  • French-language scan text is normalized on the page.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a Canada Post delivery, scored with the delivery evidence attached.

Questions

Canada Post and BuySure, answered.

Does BuySure show Canada Post proof of delivery?

Canada Post photographs safe-drop deliveries. BuySure pulls that photo onto the claim, and shows community mailbox or pickup events so a "not received" report can be answered from the page.

When can a Canada Post parcel be claimed as stuck in transit?

Canada Post ground services can go quiet between hubs. The tracking page shows the last scan and BuySure applies your waiting period before a stuck-in-transit claim can be filed.

When can a Canada Post parcel be claimed as stolen?

After a delivered scan, the safe-drop photo and location are compared with the shopper's report. Community mailbox deliveries carry a note that theft is less likely.

Other carriers

BuySure with the carriers you ship with.

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