Everything after the sale, in one AI-powered Shopify app.
Protection at checkout, a branded claim page, AI that reads and scores every claim, order tracking, returns and rewards, and one portal where your team decides the rest. No extra tools, no spreadsheet.
- Dashboard
- Stores
- Plans
- Stores data
- Users
- Orders
- Claims
- CashBack
- Store Settings
Operations Dashboard
Live overview of orders, claims, and store performance.
Daily Claims by Claim Type
What does the BuySure platform include? Nine parts in one Shopify app: BuySure AI that reads and scores every claim, claims management with seven claim types, automated resolutions under a merchant-set limit, BuySure Checkout protection at checkout, branded order tracking with proof of delivery, returns with prepaid labels, a branded customer claim page, cashback and store-credit rewards, and a merchant portal with multi-store, roles, billing and reports.
Pick the part you care about most.
BuySure AI
Reads the evidence, scores the risk and resolves qualifying claims on its own, inside rules you set.
Claims management
Seven claim types, required evidence, and one screen per claim with the order, timeline and conversation.
Automated resolutions
Three review paths: automated, BuySure review, merchant review. You choose the mix and the limit.
BuySure Checkout
Protection in your cart, under your name, priced from the order. One click to add, one to skip.
Order tracking
Branded tracking with live carrier events and proof of delivery, plus a custom tracking portal as an add-on.
Returns
Return rules, prepaid labels, tracked back to you, refund or exchange released on arrival.
Customer experience
A branded claim page, claim tracking from the order, and messaging on the claim.
Retention and rewards
Cashback on protected orders and a bonus on store credit, spent back in your store as Shopify discount codes.
Merchant operations
Dashboard, claims list, multi-store, team roles, billing and reports in one portal.
Which shipping problems can be claimed?
Stuck in transit
Tracking has stopped moving and the order has not arrived.
Damaged in transit
One or more items arrived damaged.
Items were stolen
Marked delivered and taken before the customer received it.
Missing items
The package arrived but one or more items were not in it.
Wrong item fulfilled
The order was fulfilled with an item the customer did not buy.
Quality issue
The item arrived but did not meet the expected standard.
Returned to sender
The carrier sent the order back instead of completing delivery.
Every claim, one queue
All seven land in the same list with the same evidence, timeline and resolution options.
How does BuySure fit into Shopify?
BuySure connects to Shopify rather than replacing any part of it. Orders, refunds, replacement orders and store credit all happen where your team already works.
- Installs as a Shopify app and adds a theme block for the checkout offer.
- Reads orders and fulfilments from Shopify so claims start with the facts.
- Refunds, replacements and store credit are created as Shopify records.
- One portal for every store you run, with roles for the people who help.
Claim Statuses
Claim Information
| Type | Items were stolen |
| Resolution Preference | Replacement |
| Order | #1039 |
| Premium Paid | $2.59 |
Claim Evidence
Claim Timeline
A single claim: details, evidence, timeline and conversation on one screen.
Build a better post-purchase experience with BuySure.
Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.