Carriers

USPS tracking, proof of delivery and claims, on your store.

BuySure shows USPS acceptance, in-transit, out-for-delivery and delivered scans on your branded tracking page and attaches the USPS delivery scan detail (mailbox, front door, parcel locker) to any claim. Because USPS does not photograph deliveries, the AI leans on scan location, timing and customer history when it scores a stolen claim.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with USPS? BuySure shows USPS acceptance, in-transit, out-for-delivery and delivered scans on your branded tracking page and attaches the USPS delivery scan detail (mailbox, front door, parcel locker) to any claim. Because USPS does not photograph deliveries, the AI leans on scan location, timing and customer history when it scores a stolen claim.

Every USPS scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which USPS events show on the tracking page?

BuySure normalizes USPS scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Pre-shipment (label created)
  2. Accepted at USPS origin
  3. In transit to next facility
  4. Arrived at post office
  5. Out for delivery
  6. Delivered (in/at mailbox, front door, parcel locker)
  7. Available for pickup
  8. Return to sender
Proof

Does BuySure show USPS proof of delivery?

USPS records where the parcel was left rather than a photo. BuySure puts that scan detail on the claim and notes when a mailbox or locker delivery makes theft less likely.

Stuck

When is a USPS parcel stuck in transit?

USPS parcels sometimes sit without a scan for days and still arrive. BuySure's tracking page shows the last scan and its age, and the stuck-in-transit claim window respects the waiting period you set.

Stolen

When can a USPS parcel be claimed as stolen?

After a USPS delivered scan, your waiting period applies. The AI weighs the delivery location, the time since the scan and the shopper's claim history to produce the risk score.

Good to know

What is specific to USPS claims?

  • Ground Advantage and Priority Mail carry the same event set on the page.
  • "Delivered to agent" and "available for pickup" show as distinct events so the shopper knows where to look.
  • Missing-item claims (parcel arrived light) are a separate claim type and do not depend on the delivered scan.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a USPS delivery, scored with the delivery evidence attached.

Questions

USPS and BuySure, answered.

Does BuySure show USPS proof of delivery?

USPS records where the parcel was left rather than a photo. BuySure puts that scan detail on the claim and notes when a mailbox or locker delivery makes theft less likely.

When can a USPS parcel be claimed as stuck in transit?

USPS parcels sometimes sit without a scan for days and still arrive. BuySure's tracking page shows the last scan and its age, and the stuck-in-transit claim window respects the waiting period you set.

When can a USPS parcel be claimed as stolen?

After a USPS delivered scan, your waiting period applies. The AI weighs the delivery location, the time since the scan and the shopper's claim history to produce the risk score.

Other carriers

BuySure with the carriers you ship with.

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