Canpar tracking, proof of delivery and claims, on your store.
BuySure shows Canpar pickup, terminal, out-for-delivery and delivered scans on your tracking page and attaches the Canpar proof of delivery (signature or release) to any claim. Stuck claims open when scans stall past the expected date; stolen claims open after your waiting period.
Claim Statuses
Claim Information
| Type | Items were stolen |
| Resolution Preference | Replacement |
| Order | #1039 |
| Premium Paid | $2.59 |
Claim Evidence
Claim Timeline
How does BuySure work with Canpar? BuySure shows Canpar pickup, terminal, out-for-delivery and delivered scans on your tracking page and attaches the Canpar proof of delivery (signature or release) to any claim. Stuck claims open when scans stall past the expected date; stolen claims open after your waiting period.
Every Canpar scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.
Which Canpar events show on the tracking page?
BuySure normalizes Canpar scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.
- Shipment created
- Picked up
- Arrived at terminal
- Departed terminal
- Out for delivery
- Delivered (signature or released)
- Delivery exception
- Returned to shipper
Does BuySure show Canpar proof of delivery?
Canpar records a signature on signature-required deliveries and a release note otherwise. BuySure attaches it to the claim.
When is a Canpar parcel stuck in transit?
Canpar ground can pause at terminals between provinces. The tracking page shows the last terminal and age; your waiting period applies.
When can a Canpar parcel be claimed as stolen?
Your waiting period runs from the delivered scan; the release note is compared with the shopper's report.
What is specific to Canpar claims?
- Exception codes are explained in plain words.
- Select and Ground services share the same event set.
- Damaged claims can cite an exception scan when present.
- The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
- BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
- First claim from this customer
- Proof-of-delivery photo shows a shared lobby
- Address matches 3 prior delivered orders
- Filed 26 hours after the delivery scan
A stolen-parcel claim on a Canpar delivery, scored with the delivery evidence attached.
Canpar and BuySure, answered.
Does BuySure show Canpar proof of delivery?
Canpar records a signature on signature-required deliveries and a release note otherwise. BuySure attaches it to the claim.
When can a Canpar parcel be claimed as stuck in transit?
Canpar ground can pause at terminals between provinces. The tracking page shows the last terminal and age; your waiting period applies.
When can a Canpar parcel be claimed as stolen?
Your waiting period runs from the delivered scan; the release note is compared with the shopper's report.
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