A wrong item, a change of mind, a size swap. The customer starts it from the tracking page, BuySure AI applies your return rules, sends the prepaid label, tracks the parcel back to you and releases the refund or exchange when it arrives.
Prepaid return label9400 1102 0088 3765 0091 12How do BuySure returns work? The shopper starts a return from the order tracking page or the claim page. BuySure checks the merchant's return rules (window, eligible items, restocking fee, allowed outcomes), approves eligible returns automatically, emails a prepaid carrier label, tracks the return shipment, and releases the refund, exchange or store credit in Shopify when the parcel arrives.
From the tracking page or their order: pick the items, the reason, and refund, exchange or credit.
Eligible returns approve instantly. A prepaid label lands in their inbox with drop-off instructions.
The return parcel is tracked like an outbound one. You see it coming, the customer sees it arrive.
Refund, exchange order or store credit is issued in Shopify when the return scans in.
Protection Rules
Protection Plan Pricing
Claim Eligibility Window
Claim Resolution
CashBack Features
Store settings: protection, claims and returns rules on one page.
Offer the right size or shade before a refund, with stock held so it ships the day the return scans.
Store credit plus a percentage on top keeps the money in your store and the customer coming back.
Return reasons by product roll up in the portal, so a sizing or packaging problem shows up in a week, not a quarter.
Protection funds the claims, AI scores them, tracking supplies the evidence, returns and rewards keep the customer. What each part does, in a paragraph.
BuySure AI is the claims engine inside the BuySure Shopify app. For every claim it reads the photos, checks the delivery evidence, compares the order and tracking, reviews the customer's claim and order history, assigns a risk score from 0 to 100, and either resolves the claim under the merchant's auto-approve limit or routes it to a human with a recommendation and the reasons.
Read about BuySure AIIt gives a Shopify merchant one queue for every claim: stuck in transit, damaged, stolen, missing items, wrong item, quality issue and returned to sender. Each claim carries the order, the evidence, the AI risk score, a timeline and the customer conversation, and is resolved by refund, replacement or store credit in Shopify.
Read about Claims managementThe merchant sets an auto-approve limit. BuySure AI scores each claim; low-risk claims at or under the limit are approved and resolved in Shopify automatically. Claims above the limit or flagged go to BuySure review or to the merchant's team. Rejections always require a person.
Read about Automated resolutionsBuySure Checkout is a package protection offer shown in the Shopify cart under the merchant's own name, priced as a percentage of the order that the merchant sets. Shoppers add it with one click or continue without it. Orders with protection can be claimed on the merchant's claim page if they arrive damaged, go missing or are stolen.
Read about BuySure CheckoutA tracking page on the merchant's own store, in the merchant's branding, that shows live carrier events for the order, the proof-of-delivery photo when the parcel is delivered, and a one-tap way to file a claim or start a return. Supported carriers include UPS, FedEx, USPS, DHL, Amazon, OnTrac, Canada Post, Purolator, Royal Mail, DPD, GLS and more.
Read about Order trackingA branded claim page on the merchant's domain that validates the order first, then takes the affected items, the reason, the preferred outcome and a photo. Shoppers get a claim reference, can track the claim from their order and message the store on the claim. Emails carry the merchant's logo and colors.
Read about Customer experienceMerchants can offer cashback on protected orders, funded by a merchant share plus a plan share and shown as one amount at checkout, and a bonus percentage on store credit chosen as a claim resolution. Both are issued as Shopify discount codes and spent back in the merchant's store.
Read about Retention and rewardsAn operations dashboard, the claims list with status, reason, automation and approval columns, multi-store support under one account, team roles and store assignment, billing with invoices and usage, and reports on claim volume, resolution mix and cashback.
Read about Merchant operationsProtection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.
