Carriers

FedEx tracking, proof of delivery and claims, on your store.

BuySure mirrors FedEx Ground, Home Delivery, Express and SmartPost scans on your tracking page and pulls the FedEx proof of delivery, including the delivery photo where FedEx captured one, onto any claim. Stuck claims open when scans stall; stolen claims open after your waiting period past the delivered scan.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail

Tracking ID13-clm-3a91c0e7f2d1

Affected Items1

Affected Qty1

Protected Amount$86.40

DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo

In Review

Automation StatusAbove auto approve limit

Manual Review

Approval Status

Pending

Claim Information

Type	Items were stolen
Resolution Preference	Replacement
Order	#1039
Premium Paid	$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.

Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with FedEx? BuySure mirrors FedEx Ground, Home Delivery, Express and SmartPost scans on your tracking page and pulls the FedEx proof of delivery, including the delivery photo where FedEx captured one, onto any claim. Stuck claims open when scans stall; stolen claims open after your waiting period past the delivered scan.

Every FedEx scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which FedEx events show on the tracking page?

BuySure normalizes FedEx scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

Shipment information sent
Picked up
In transit
At local facility
On FedEx vehicle for delivery
Delivery exception
Delivered (with photo where available)
Returning to shipper

Proof

Does BuySure show FedEx proof of delivery?

FedEx captures a picture proof of delivery on many residential deliveries and a signature when required. BuySure attaches the image and the recorded delivery location to the claim.

Stuck

When is a FedEx parcel stuck in transit?

FedEx delivery exceptions (weather, address, damaged label) show as their own events. BuySure treats a stalled or repeatedly excepted parcel as eligible for a stuck-in-transit claim from the tracking page.

Stolen

When can a FedEx parcel be claimed as stolen?

A delivered scan starts your waiting period. When the shopper files, the AI compares the FedEx delivery photo and location against the report before scoring the claim.

Good to know

What is specific to FedEx claims?

FedEx SmartPost and Ground Economy final-mile USPS scans appear in the same timeline.
Hold-at-location pickups show the pickup event so "never arrived" claims resolve quickly.
Damaged-in-transit claims can cite the FedEx exception scan when one exists.
The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.

13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12

14Low risk

First claim from this customer
Proof-of-delivery photo shows a shared lobby
Address matches 3 prior delivered orders
Filed 26 hours after the delivery scan

AI recommendationApprove replacement. Under your $150 auto-approve limit.

Auto approvedSend to manual review

A stolen-parcel claim on a FedEx delivery, scored with the delivery evidence attached.

Questions

FedEx and BuySure, answered.

Does BuySure show FedEx proof of delivery?

FedEx captures a picture proof of delivery on many residential deliveries and a signature when required. BuySure attaches the image and the recorded delivery location to the claim.

When can a FedEx parcel be claimed as stuck in transit?

When can a FedEx parcel be claimed as stolen?

A delivered scan starts your waiting period. When the shopper files, the AI compares the FedEx delivery photo and location against the report before scoring the claim.

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