La Poste tracking, proof of delivery and claims, on your store.
BuySure shows Colissimo and La Poste acceptance, sorting, out-for-delivery and delivered scans on your tracking page, including mailbox, relay point and in-person delivery notes, and attaches the proof of delivery to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period.
Claim Statuses
Claim Information
| Type | Items were stolen |
| Resolution Preference | Replacement |
| Order | #1039 |
| Premium Paid | $2.59 |
Claim Evidence
Claim Timeline
How does BuySure work with La Poste? BuySure shows Colissimo and La Poste acceptance, sorting, out-for-delivery and delivered scans on your tracking page, including mailbox, relay point and in-person delivery notes, and attaches the proof of delivery to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period.
Every La Poste scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.
Which La Poste events show on the tracking page?
BuySure normalizes La Poste scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.
- Parcel announced
- Taken charge by La Poste
- Sorting in progress
- Arrived at delivery site
- Out for delivery
- Delivered (mailbox, in person, safe place)
- Available at relay point or post office
- Returned to sender
Does BuySure show La Poste proof of delivery?
Colissimo records the delivery method (mailbox, in person with signature, relay point). BuySure attaches the note and any signature image to the claim.
When is a La Poste parcel stuck in transit?
Colissimo can pause at sorting centres for a day or two; international inbound can wait at customs. The tracking page shows the last scan and your waiting period applies.
When can a La Poste parcel be claimed as stolen?
Your waiting period runs from the delivered scan; a mailbox delivery is weighed differently from a doorstep drop when the AI scores the claim.
What is specific to La Poste claims?
- Relay point deliveries show the pickup location and hours.
- French scan text is normalized to plain English on the page.
- Chronopost events appear in the same timeline where used.
- The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
- BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
- First claim from this customer
- Proof-of-delivery photo shows a shared lobby
- Address matches 3 prior delivered orders
- Filed 26 hours after the delivery scan
A stolen-parcel claim on a La Poste delivery, scored with the delivery evidence attached.
La Poste and BuySure, answered.
Does BuySure show La Poste proof of delivery?
Colissimo records the delivery method (mailbox, in person with signature, relay point). BuySure attaches the note and any signature image to the claim.
When can a La Poste parcel be claimed as stuck in transit?
Colissimo can pause at sorting centres for a day or two; international inbound can wait at customs. The tracking page shows the last scan and your waiting period applies.
When can a La Poste parcel be claimed as stolen?
Your waiting period runs from the delivered scan; a mailbox delivery is weighed differently from a doorstep drop when the AI scores the claim.
BuySure with the carriers you ship with.
BuySure with UPS
BuySure with FedEx
BuySure with USPS
BuySure with DHL
BuySure with Canada Post
BuySure with Amazon Shipping
BuySure with OnTrac
BuySure with Purolator
BuySure with Royal Mail
BuySure with DPD
BuySure with GLS
BuySure with Australia Post
BuySure with Evri
BuySure with PostNL
BuySure with Canpar
BuySure with Intelcom
All carriers
Build a better post-purchase experience with BuySure.
Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.