Carriers

Royal Mail tracking, proof of delivery and claims, on your store.

BuySure shows Royal Mail acceptance, hub, out-for-delivery and delivered scans on your branded tracking page, including safeplace, neighbour and "left in porch" delivery notes, and attaches the Royal Mail delivery photo where one was captured. Stuck claims open when scans stall; stolen claims open after your waiting period with the delivery note on the claim.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with Royal Mail? BuySure shows Royal Mail acceptance, hub, out-for-delivery and delivered scans on your branded tracking page, including safeplace, neighbour and "left in porch" delivery notes, and attaches the Royal Mail delivery photo where one was captured. Stuck claims open when scans stall; stolen claims open after your waiting period with the delivery note on the claim.

Every Royal Mail scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which Royal Mail events show on the tracking page?

BuySure normalizes Royal Mail scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Sender preparing item
  2. Item received at mail centre
  3. Item despatched to national hub
  4. Item received at delivery office
  5. Out for delivery
  6. Delivered (in person, safeplace, neighbour, porch)
  7. Attempted delivery, at your local office
  8. Return to sender
Proof

Does BuySure show Royal Mail proof of delivery?

Royal Mail Tracked services capture a delivery photo on many doorstep deliveries and record safeplace or neighbour choices. BuySure attaches the photo and the note to the claim.

Stuck

When is a Royal Mail parcel stuck in transit?

Tracked 24 and 48 rarely miss scans; International Tracked can go quiet at the destination post. The tracking page shows the last scan age and the stuck-in-transit window respects your waiting period.

Stolen

When can a Royal Mail parcel be claimed as stolen?

After a delivered scan, your waiting period runs. A safeplace delivery with a photo is weighed against the shopper's report before the AI scores the claim.

Good to know

What is specific to Royal Mail claims?

  • Safeplace deliveries carry the location the shopper chose, which the AI reads.
  • Redelivery and collection events show the delivery office so shoppers can collect.
  • Cross-border US to UK orders show the US carrier handoff in the same timeline.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a Royal Mail delivery, scored with the delivery evidence attached.

Questions

Royal Mail and BuySure, answered.

Does BuySure show Royal Mail proof of delivery?

Royal Mail Tracked services capture a delivery photo on many doorstep deliveries and record safeplace or neighbour choices. BuySure attaches the photo and the note to the claim.

When can a Royal Mail parcel be claimed as stuck in transit?

Tracked 24 and 48 rarely miss scans; International Tracked can go quiet at the destination post. The tracking page shows the last scan age and the stuck-in-transit window respects your waiting period.

When can a Royal Mail parcel be claimed as stolen?

After a delivered scan, your waiting period runs. A safeplace delivery with a photo is weighed against the shopper's report before the AI scores the claim.

Other carriers

BuySure with the carriers you ship with.

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