Carriers

PostNL tracking, proof of delivery and claims, on your store.

BuySure shows PostNL pre-alert, sorting, out-for-delivery and delivered scans on your tracking page, including mailbox, neighbour and pickup point deliveries, and attaches the proof of delivery to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail

Tracking ID13-clm-3a91c0e7f2d1

Affected Items1

Affected Qty1

Protected Amount$86.40

DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo

In Review

Automation StatusAbove auto approve limit

Manual Review

Approval Status

Pending

Claim Information

Type	Items were stolen
Resolution Preference	Replacement
Order	#1039
Premium Paid	$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.

Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with PostNL? BuySure shows PostNL pre-alert, sorting, out-for-delivery and delivered scans on your tracking page, including mailbox, neighbour and pickup point deliveries, and attaches the proof of delivery to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period.

Every PostNL scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which PostNL events show on the tracking page?

BuySure normalizes PostNL scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

Shipment pre-alerted
Received at sorting centre
Sorted
Out for delivery
Delivered (mailbox, in person, neighbour)
Delivered to pickup point
Delivery attempted
Returned to sender

Proof

Does BuySure show PostNL proof of delivery?

PostNL records the delivery method and, on in-person deliveries, a signature. BuySure attaches the record to the claim.

Stuck

When is a PostNL parcel stuck in transit?

PostNL parcels rarely stall domestically; international inbound can wait at customs. The tracking page shows the last scan and your waiting period applies.

Stolen

When can a PostNL parcel be claimed as stolen?

Your waiting period runs from the delivered scan; a neighbour delivery shows the house number for the AI to check.

Good to know

What is specific to PostNL claims?

Belgium deliveries via PostNL share the same event set.
Pickup point deliveries show the location.
Mailbox parcels are flagged as low theft risk.
The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.

13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12

14Low risk

First claim from this customer
Proof-of-delivery photo shows a shared lobby
Address matches 3 prior delivered orders
Filed 26 hours after the delivery scan

AI recommendationApprove replacement. Under your $150 auto-approve limit.

Auto approvedSend to manual review

A stolen-parcel claim on a PostNL delivery, scored with the delivery evidence attached.

Questions

PostNL and BuySure, answered.

Does BuySure show PostNL proof of delivery?

PostNL records the delivery method and, on in-person deliveries, a signature. BuySure attaches the record to the claim.

When can a PostNL parcel be claimed as stuck in transit?

PostNL parcels rarely stall domestically; international inbound can wait at customs. The tracking page shows the last scan and your waiting period applies.

When can a PostNL parcel be claimed as stolen?

Your waiting period runs from the delivered scan; a neighbour delivery shows the house number for the AI to check.

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