AI-powered claims for Shopify

Lost, damaged, stolen: resolved in minutes, not weeks.

BuySure reads the evidence, scores the risk and resolves qualifying claims on its own, inside rules you set. Your team only sees the claims that need a human. Protection at checkout, tracking, returns and rewards come with it.

Get started Book a demo
Built for Shopify
AI reads every claim Your rules, your limits Resolved in Shopify
A merchant checking an order on her phone beside packed parcels
BuySure Checkout $2.59

Get $6.04 CashBack, Delivery Protection, and a 30-days Guarantee.

BuySure Checkout Continue Without BuySure Checkout
Subtotal$86.40
BuySure Checkout$2.59
Total$88.99
13-clm-7d559da4b4b8Resolved
Damaged in transitReplacement order created in Shopify
Auto approved$64.00

What is BuySure? BuySure is a Shopify app for AI-powered package protection and claims. Shoppers add protection at checkout, file claims on the merchant's branded page, and BuySure AI reads the evidence, scores the risk and resolves qualifying claims in minutes inside rules the merchant sets. Refunds, replacements and store credit are issued in Shopify. Order tracking, returns and cashback are included.

Claims resolving right nowSample data. Every claim ends as a Shopify record.
MinutesAuto-approved claims resolve the moment they qualify, not days later
Risk scoreOn every customer and every claim before a person looks at it
3 pathsAutomated, BuySure review or merchant review, your mix
100%Of decisions on the record with who, when and why
Shopify Built for Shopify
Installs from the Shopify App StoreOne app, one login, your store connected in minutes. No code, no theme surgery.
Every outcome is a Shopify recordRefunds, replacement orders and store credit live in your admin, not in a vendor portal.
Shopify and Shopify PlusCheckout extensibility, multi-store under one account, roles for your team.
How BuySure AI works

The AI does the mundane. Every customer gets a risk score, every claim gets a decision.

Before a person looks at a claim, BuySure has already read the evidence, matched the order and the tracking, checked the customer's history and scored the risk. Your team sees a verdict with reasons, not a pile of screenshots.

Reads the evidenceChecks photos match the item and the damage described.
Checks the deliveryCompares the proof-of-delivery photo and scan against the claim.
Knows the customerPrior claims, prior orders, address and device history.
Catches duplicatesSame order, same item, second claim: flagged before it costs you.
Drafts the replyCustomer updates written in your tone, ready to send.
Works out the moneyClaimed value, refund breakdown, replacement stock, credit bonus.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review
"Four hours a day on claims."Under your limit, they resolve themselves. Your team sees the exceptions.
"Two agents, two different answers."One scored decision with the reasons attached, on the record.
"We refund first and ask questions later."A risk score on the customer before any money moves.
"Where is my order?" fifty times a day.A branded tracking page answers it before support does.
The platform

Everything after the sale, in one place.

Claims

Every claim in one queue, with the facts already attached.

AI scores and routes every claim

Status, reason, automation and approval on every row. Open one and the order, tracking, evidence, timeline and conversation are all there.

app.buysure.com/claims
  • Dashboard
  • Stores
  • Plans
  • Stores data
  • Users
  • Orders
  • Claims
  • CashBack
  • Store Settings

Claims List

All claims for the currently selected store.

+ Add Claim
Total Claims19
Total In Review5
Total Resolved13
Total Rejected1
Claim ref Order Status Status reason Automation status Approval status
13-clm-7d559da4b4b8#1042ResolvedStore credit gift card providedAuto ApprovedSystem
13-clm-3a91c0e7f2d1#1039In ReviewAwaiting delivery photoManual Review—
13-clm-9f2b4c6d8e01#1035ResolvedReplacement order createdManual ReviewAdmin Direct Approve
13-clm-c4d8e2f6a0b3#1031In ReviewAbove auto approve limitManual Review—
13-clm-1e5a9d3c7b42#1027ResolvedRefund issued in ShopifyAuto ApprovedSystem
BuySure Checkout

An offer in your cart, under your name.

Priced from the order. One click to add, one to skip.

BuySure Checkout $2.59

Get $6.04 CashBack, Delivery Protection, and a 30-days Guarantee.

BuySure Checkout Continue Without BuySure Checkout
Subtotal$86.40
BuySure Checkout$2.59
Total$88.99
 Automation

Small claims resolve themselves.

AI approves under your limit
Under your limitAuto-approve, per store
Rejections are never automatic Resolution

Refund, replace or credit. All in Shopify.

A refund against the payment, a replacement order, or store credit with a bonus you choose. Each one is a Shopify record.

RefundReplaceCredit
 Rewards

Cashback that brings them back.

Your share plus the plan share, spent back in your store.

$6.04CashBack on an $86.40 order
 Tracking

Branded order tracking, with proof of delivery.

AI answers "where is my order" first

Live carrier events on your own tracking page, and the delivery photo on the claim.

Order #1042
Delivered Monday, Sep 14
UPS 1Z 4F2 8A0 03 9012 3456
Proof of deliveryLeft at front door, 11:32 AM
  • DeliveredMon, Sep 14 · 11:32 AM · Austin, TX
  • Out for deliveryMon, Sep 14 · 7:05 AM · Austin, TX
  • Arrived at UPS facilitySun, Sep 13 · 9:40 PM · Dallas, TX
File a claimStart a return
 Customer experience

A branded claim page that validates the order first.

AI checks the order before the form opens

Your logo, your color, your domain. Shoppers leave with a reference and a tracking link.

app.buysure.com/{your-store}/claim
Northline Supply Claims Validate your order and submit your claim.
Store details
StoreNorthline Supply
Domainnorthline.myshopify.com
Track an existing claim Use your tracking reference to check the latest status. 13-clm-xxxxxxxxxxxx Track Claim
Before you begin We'll validate your order, load eligible line items except the protection line, and guide you through the full claim flow. Start Claim
Claims are the business

Three ways a claim gets decided. You choose the mix.

Every claim is scored the moment it lands. From there it takes one of three paths, and the path is recorded on the claim.

01 / AUTOMATED

Approved in minutes

Low-risk claims under your limit are checked against the order, the tracking, the evidence and the customer history, then approved and resolved in Shopify without anyone opening them.

Decided by: BuySure AI, inside your rules
02 / MANUAL REVIEW

Reviewed by BuySure

Claims that need a human but not your team: our reviewers check the evidence, the delivery photo and the risk factors, and resolve within the outcomes you allow.

Decided by: BuySure review team
03 / MERCHANT REVIEW

Your call, with everything attached

High-value, flagged or repeat claims escalate to your team with the risk score, the recommendation and the full record. One click to refund, replace or credit.

Decided by: You
app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

A theft claim with the delivery photo, the scan and the risk factors on one screen.

Stolen parcels · AI checks the delivery photo

"Marked delivered, never received." Handled, not argued.

Theft claims are where merchants lose the most money and the most goodwill. BuySure treats them as their own workflow.

The waiting period runs first

Most "stolen" parcels turn up within a day. The claim opens after a short hold you set, so early scans do not become refunds.

Delivery evidence is pulled in

The proof-of-delivery photo, the scan location and time, and the address history sit on the claim automatically.

The risk score decides the path

A first claim from a known address goes through. A third claim in two months on a new account goes to review.

Resolved in Shopify, on the record

Replacement or refund, with the reasoning saved. Repeat patterns build the customer's score for next time.

Returns · AI approves eligible returns instantly

What happens when a customer wants to return an order?

A wrong item, a change of mind, a size swap. The customer starts it from the tracking page, BuySure applies your return rules, sends the prepaid label, and tracks the parcel back to you.

  • Your rules: return window, eligible items, restocking fee, exchange or refund or credit.
  • Prepaid return labels generated and emailed, drop off at any carrier location.
  • The return is tracked like an outbound parcel, with the refund or exchange released when it arrives.
  • Exchanges hold stock and ship the moment the return scans in.
13-rtn-a71c9e3b2d40Label sent
Gentle cleanser, 200 mlReason: wrong item received · Outcome: exchange
USPSPrepaid return label9400 1102 0088 3765 0091 12
  • Label emailed to customer, drop off at any USPS locationSep 17 · 9:02 AM
  • Return approved, exchange order heldSep 17 · 8:58 AM · Auto
  • Customer started a return from the tracking pageSep 17 · 8:41 AM

Live tracking with the carriers you ship with

Tracking

What does branded order tracking give the shopper?

Every order gets a tracking page on your store with live carrier events. When the parcel is delivered, the proof-of-delivery photo is there too, and so is the button to file a claim if something is wrong.

  • UPS, FedEx, USPS, Canada Post, DHL, Purolator and the rest, on one page.
  • Fewer "where is my order" emails, because the answer is on your site.
  • The delivery photo lands on the claim, so theft and missing-parcel claims start with evidence.
See tracking
9:41●●● ᯤ ▮
NORTHLINE
Order #1042
Delivered Monday, Sep 14
UPS 1Z 4F2 8A0 03 9012 3456
Proof of deliveryLeft at front door, 11:32 AM
  • DeliveredMon, Sep 14 · 11:32 AM · Austin, TX
  • Out for deliveryMon, Sep 14 · 7:05 AM · Austin, TX
  • Arrived at UPS facilitySun, Sep 13 · 9:40 PM · Dallas, TX
  • Shipping label createdFri, Sep 11 · 10:55 AM
File a claimTrack another order
Live carrier eventsShown on your page as they happen, for every major carrier.
Proof of deliveryThe carrier photo, attached to the order and to any claim on it.
Claims from the tracking pageOne tap from "where is it" to "something is wrong", already validated.
Add-on service · Shopify only

An order tracking portal, built for your store.

A tracking page on your own domain, in your theme, with your products, your carriers and your claim button. We design and build it for your Shopify store, quoted separately from your BuySure plan.

  • Lives on your domain, styled to your theme, no third-party branding.
  • Order lookup by number and email, live carrier events, proof of delivery.
  • Products in the order shown with images, and one tap to file a claim.
  • Email and SMS capture wired to your marketing tools.
Ask about a portal See tracking
WeDoSkinruns its order tracking portal on BuySure.
wedoskin.ca/pages/track
ShopRoutineTrack orderHelp
Order number#WDS-10432 Emailj•••@gmail.com Track
Out for delivery Arriving today by 6 PM UPS UPS · 1Z 4F2 8A0 03 9012 3456
OrderedPackedIn transitOut for deliveryDelivered
  • Out for deliverySep 18 · 7:12 AM · Austin, TX
  • Item processed at facilitySep 17 · 11:40 PM · Dallas, TX
  • Shipped from warehouseSep 16 · 3:05 PM · Buffalo, NY
Seven claim types

Which shipping problems can be claimed?

CLAIM / 01

Stuck in transit

Tracking has stopped moving and the order has not arrived.

CLAIM / 02

Damaged in transit

One or more items arrived damaged.

CLAIM / 03

Items were stolen

Marked delivered and taken before the customer received it.

CLAIM / 04

Missing items

The package arrived but one or more items were not in it.

CLAIM / 05

Wrong item fulfilled

The order was fulfilled with an item the customer did not buy.

CLAIM / 06

Quality issue

The item arrived but did not meet the expected standard.

CLAIM / 07

Returned to sender

The carrier sent the order back instead of completing delivery.

EVIDENCE

A photo with every claim

An attachment is required before a claim can be submitted, so nothing lands in your queue without proof.

Before and after

Stop paying for shipping problems twice.

Today

A damaged parcel becomes a week of email.

  • The shopper writes to support, then writes again, then leaves a review.
  • An agent asks for photos, chases the carrier, guesses at the refund.
  • Two people give two different answers to the same kind of claim.
  • Nobody can say what damage and loss cost last quarter.
With BuySure

A damaged parcel becomes a claim, and the claim gets resolved.

  • The shopper files on your claim page with photos attached.
  • Your team sees order, tracking, evidence and timeline on one screen.
  • Small claims resolve on their own within a limit you set.
  • Refund, replacement or store credit, carried out in Shopify and recorded.
Go deeper

Compare us, check your carrier, read the guides.

CompareBuySure vs Onward, Route, Navidium and ShipInsure on eleven points, facts from their own sites. CarriersUPS, FedEx, USPS, DHL, Canada Post and twelve more: events, proof of delivery and claim timing per carrier. Use casesSkincare, supplements, apparel, jewelry, home goods, food and electronics: what fails and how it resolves. GuidesDelivered but not received, claim windows, auto-approve limits, risk scoring, proof of delivery.

Build a better post-purchase experience with BuySure.

Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.

Get started Book a demo