Carriers

UPS tracking, proof of delivery and claims, on your store.

BuySure shows every UPS scan on your branded tracking page, from label created to delivered, and pulls the UPS proof of delivery (photo, signature or release location) onto the claim. Stuck-in-transit claims open when UPS scans stop moving; stolen claims open after a short wait past the delivered scan, with the delivery evidence already attached.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with UPS? BuySure shows every UPS scan on your branded tracking page, from label created to delivered, and pulls the UPS proof of delivery (photo, signature or release location) onto the claim. Stuck-in-transit claims open when UPS scans stop moving; stolen claims open after a short wait past the delivered scan, with the delivery evidence already attached.

Every UPS scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which UPS events show on the tracking page?

BuySure normalizes UPS scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Label created
  2. Origin scan
  3. Departed facility
  4. Arrived at facility
  5. Out for delivery
  6. Delivery attempted
  7. Delivered (with location: front door, porch, mailroom)
  8. Returned to sender
Proof

Does BuySure show UPS proof of delivery?

UPS provides delivery photos on many residential deliveries and captures a signature or release location on others. BuySure attaches whatever UPS recorded, so a stolen-parcel claim opens with the evidence in place.

Stuck

When is a UPS parcel stuck in transit?

UPS ground parcels normally scan daily. When scans stop for several days past the expected date, the tracking page shows the gap and the shopper can open a stuck-in-transit claim from it.

Stolen

When can a UPS parcel be claimed as stolen?

After a UPS delivered scan, BuySure applies your waiting period before a stolen claim can be filed, then attaches the delivery photo and scan location to the claim for the AI to check against the shopper's report.

Good to know

What is specific to UPS claims?

  • UPS SurePost hands the final mile to USPS; both carriers' scans show in one timeline.
  • UPS Access Point deliveries show the pickup location so "not delivered" claims can be answered from the page.
  • Signature-required deliveries carry the signature image on the claim.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a UPS delivery, scored with the delivery evidence attached.

Questions

UPS and BuySure, answered.

Does BuySure show UPS proof of delivery?

UPS provides delivery photos on many residential deliveries and captures a signature or release location on others. BuySure attaches whatever UPS recorded, so a stolen-parcel claim opens with the evidence in place.

When can a UPS parcel be claimed as stuck in transit?

UPS ground parcels normally scan daily. When scans stop for several days past the expected date, the tracking page shows the gap and the shopper can open a stuck-in-transit claim from it.

When can a UPS parcel be claimed as stolen?

After a UPS delivered scan, BuySure applies your waiting period before a stolen claim can be filed, then attaches the delivery photo and scan location to the claim for the AI to check against the shopper's report.

Other carriers

BuySure with the carriers you ship with.

BuySure with FedEx BuySure with USPS BuySure with DHL BuySure with Canada Post BuySure with Amazon Shipping BuySure with OnTrac BuySure with Purolator BuySure with Royal Mail BuySure with DPD BuySure with GLS BuySure with Australia Post BuySure with Evri BuySure with La Poste BuySure with PostNL BuySure with Canpar BuySure with Intelcom All carriers

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