Carriers

Evri tracking, proof of delivery and claims, on your store.

BuySure shows Evri collection, hub, courier and delivered scans on your tracking page, including safe place and ParcelShop events, and attaches the Evri delivery photo to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the photo attached.

Get started Order tracking
Built for Shopify
app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with Evri? BuySure shows Evri collection, hub, courier and delivered scans on your tracking page, including safe place and ParcelShop events, and attaches the Evri delivery photo to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the photo attached.

Every Evri scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which Evri events show on the tracking page?

BuySure normalizes Evri scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Parcel expected
  2. Received at hub
  3. At local depot
  4. With courier for delivery
  5. Delivered (photo, safe place)
  6. Delivered to neighbour
  7. Delivered to ParcelShop
  8. Returned to sender
Proof

Does BuySure show Evri proof of delivery?

Evri couriers photograph most deliveries, including safe place drops. BuySure attaches the photo to the claim.

Stuck

When is a Evri parcel stuck in transit?

Evri parcels can wait at a depot for a day or two. The tracking page shows the last depot scan and the stuck window respects your waiting period.

Stolen

When can a Evri parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the Evri photo and safe place note are compared with the shopper's report.

Good to know

What is specific to Evri claims?

  • Neighbour deliveries show the house number where recorded.
  • ParcelShop deliveries show the shop.
  • Evri International events show the destination post handoff.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a Evri delivery, scored with the delivery evidence attached.

Questions

Evri and BuySure, answered.

Does BuySure show Evri proof of delivery?

Evri couriers photograph most deliveries, including safe place drops. BuySure attaches the photo to the claim.

When can a Evri parcel be claimed as stuck in transit?

Evri parcels can wait at a depot for a day or two. The tracking page shows the last depot scan and the stuck window respects your waiting period.

When can a Evri parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the Evri photo and safe place note are compared with the shopper's report.

Other carriers

BuySure with the carriers you ship with.

BuySure with UPS BuySure with FedEx BuySure with USPS BuySure with DHL BuySure with Canada Post BuySure with Amazon Shipping BuySure with OnTrac BuySure with Purolator BuySure with Royal Mail BuySure with DPD BuySure with GLS BuySure with Australia Post BuySure with La Poste BuySure with PostNL BuySure with Canpar BuySure with Intelcom All carriers

Build a better post-purchase experience with BuySure.

Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.

Get started Book a demo