Carriers

Australia Post tracking, proof of delivery and claims, on your store.

BuySure shows Australia Post and StarTrack scans on your tracking page, including safe drop, Parcel Locker and Post Office collection events, and attaches the safe drop photo to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the evidence attached.

Get started Order tracking
Built for Shopify
app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with Australia Post? BuySure shows Australia Post and StarTrack scans on your tracking page, including safe drop, Parcel Locker and Post Office collection events, and attaches the safe drop photo to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the evidence attached.

Every Australia Post scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which Australia Post events show on the tracking page?

BuySure normalizes Australia Post scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Shipping information received
  2. Received by Australia Post
  3. In transit
  4. Processed at facility
  5. Onboard for delivery
  6. Delivered (safe drop photo, in person)
  7. Awaiting collection at Post Office or Parcel Locker
  8. Return to sender
Proof

Does BuySure show Australia Post proof of delivery?

Australia Post photographs safe drop deliveries. BuySure attaches the photo and notes Parcel Locker or Post Office collections, which make theft unlikely.

Stuck

When is a Australia Post parcel stuck in transit?

Interstate and regional parcels can go several days between scans. The tracking page shows the last facility and age; your waiting period applies before a stuck claim opens.

Stolen

When can a Australia Post parcel be claimed as stolen?

After a delivered scan, your waiting period runs and the safe drop photo is compared with the shopper's report.

Good to know

What is specific to Australia Post claims?

  • StarTrack events share the same timeline.
  • Collection events show the Post Office or locker location.
  • International inbound to Australia shows the origin carrier handoff.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a Australia Post delivery, scored with the delivery evidence attached.

Questions

Australia Post and BuySure, answered.

Does BuySure show Australia Post proof of delivery?

Australia Post photographs safe drop deliveries. BuySure attaches the photo and notes Parcel Locker or Post Office collections, which make theft unlikely.

When can a Australia Post parcel be claimed as stuck in transit?

Interstate and regional parcels can go several days between scans. The tracking page shows the last facility and age; your waiting period applies before a stuck claim opens.

When can a Australia Post parcel be claimed as stolen?

After a delivered scan, your waiting period runs and the safe drop photo is compared with the shopper's report.

Other carriers

BuySure with the carriers you ship with.

BuySure with UPS BuySure with FedEx BuySure with USPS BuySure with DHL BuySure with Canada Post BuySure with Amazon Shipping BuySure with OnTrac BuySure with Purolator BuySure with Royal Mail BuySure with DPD BuySure with GLS BuySure with Evri BuySure with La Poste BuySure with PostNL BuySure with Canpar BuySure with Intelcom All carriers

Build a better post-purchase experience with BuySure.

Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.

Get started Book a demo