Carriers

DPD tracking, proof of delivery and claims, on your store.

BuySure shows DPD collection, depot, out-for-delivery and delivered scans on your tracking page, including the delivery window, safe place and pickup shop events, and attaches the DPD delivery photo to any claim. Stuck claims open when scans stall past the window; stolen claims open after your waiting period.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with DPD? BuySure shows DPD collection, depot, out-for-delivery and delivered scans on your tracking page, including the delivery window, safe place and pickup shop events, and attaches the DPD delivery photo to any claim. Stuck claims open when scans stall past the window; stolen claims open after your waiting period.

Every DPD scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which DPD events show on the tracking page?

BuySure normalizes DPD scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Parcel data received
  2. Collected from sender
  3. At DPD hub
  4. At local depot
  5. Out for delivery, one-hour window
  6. Delivered (photo, safe place or neighbour)
  7. Delivered to pickup shop
  8. Returned to sender
Proof

Does BuySure show DPD proof of delivery?

DPD drivers photograph deliveries and record safe place or neighbour handovers. BuySure attaches the photo and the note to the claim.

Stuck

When is a DPD parcel stuck in transit?

DPD parcels rarely stall; a missed window shows as a rebooked delivery. Silence past the rebooked date opens the stuck-in-transit window.

Stolen

When can a DPD parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the DPD photo and safe-place note are compared with the shopper's report.

Good to know

What is specific to DPD claims?

  • Pickup shop deliveries show the shop and hours.
  • DPD Local and DPD share one event vocabulary on the page.
  • Predict windows are shown to the shopper on the tracking page.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a DPD delivery, scored with the delivery evidence attached.

Questions

DPD and BuySure, answered.

Does BuySure show DPD proof of delivery?

DPD drivers photograph deliveries and record safe place or neighbour handovers. BuySure attaches the photo and the note to the claim.

When can a DPD parcel be claimed as stuck in transit?

DPD parcels rarely stall; a missed window shows as a rebooked delivery. Silence past the rebooked date opens the stuck-in-transit window.

When can a DPD parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the DPD photo and safe-place note are compared with the shopper's report.

Other carriers

BuySure with the carriers you ship with.

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Build a better post-purchase experience with BuySure.

Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.

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