Carriers

Purolator tracking, proof of delivery and claims, on your store.

BuySure shows Purolator pickup, sort, in-transit and delivered scans on your tracking page and attaches the Purolator proof of delivery (signature or photo) to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the evidence attached.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with Purolator? BuySure shows Purolator pickup, sort, in-transit and delivered scans on your tracking page and attaches the Purolator proof of delivery (signature or photo) to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the evidence attached.

Every Purolator scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which Purolator events show on the tracking page?

BuySure normalizes Purolator scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Shipment created
  2. Picked up
  3. Departed sort facility
  4. Arrived at sort facility
  5. On vehicle for delivery
  6. Delivered (signature or photo)
  7. Attempted delivery, available at depot
  8. Returned to sender
Proof

Does BuySure show Purolator proof of delivery?

Purolator captures a signature on signature-required deliveries and a release photo on others. BuySure attaches whichever exists to the claim.

Stuck

When is a Purolator parcel stuck in transit?

Purolator Ground can pause at sort facilities; the tracking page shows the last scan age and applies your waiting period before a stuck claim can open.

Stolen

When can a Purolator parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the Purolator evidence is compared with the shopper's report before scoring.

Good to know

What is specific to Purolator claims?

  • Depot pickup events show the depot so shoppers know where to collect.
  • Cross-border Purolator shipments show the US partner scans in the same timeline.
  • Damaged claims can cite the Purolator exception scan when present.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a Purolator delivery, scored with the delivery evidence attached.

Questions

Purolator and BuySure, answered.

Does BuySure show Purolator proof of delivery?

Purolator captures a signature on signature-required deliveries and a release photo on others. BuySure attaches whichever exists to the claim.

When can a Purolator parcel be claimed as stuck in transit?

Purolator Ground can pause at sort facilities; the tracking page shows the last scan age and applies your waiting period before a stuck claim can open.

When can a Purolator parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the Purolator evidence is compared with the shopper's report before scoring.

Other carriers

BuySure with the carriers you ship with.

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Build a better post-purchase experience with BuySure.

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