Carriers

OnTrac tracking, proof of delivery and claims, on your store.

BuySure shows OnTrac events from pickup to delivered on your tracking page and attaches the OnTrac delivery photo to any claim. Stuck-in-transit claims open when scans stall past the expected date; stolen claims open after your waiting period with the delivery photo in place.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with OnTrac? BuySure shows OnTrac events from pickup to delivered on your tracking page and attaches the OnTrac delivery photo to any claim. Stuck-in-transit claims open when scans stall past the expected date; stolen claims open after your waiting period with the delivery photo in place.

Every OnTrac scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which OnTrac events show on the tracking page?

BuySure normalizes OnTrac scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Data received
  2. Picked up
  3. Arrived at facility
  4. In transit
  5. Out for delivery
  6. Delivered (photo)
  7. Delivery exception
  8. Return to shipper
Proof

Does BuySure show OnTrac proof of delivery?

OnTrac drivers photograph deliveries. BuySure attaches the image to the claim so the AI can check where the parcel was left.

Stuck

When is a OnTrac parcel stuck in transit?

OnTrac is a fast regional network; a parcel without a scan for more than a day or two past the expected date shows as stalled and the stuck-in-transit window opens.

Stolen

When can a OnTrac parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the delivery photo is compared with the shopper's report.

Good to know

What is specific to OnTrac claims?

  • OnTrac and the former LaserShip network share one event vocabulary on the page.
  • Exception codes are explained in plain words on the tracking page.
  • Damaged claims can cite an exception scan when one exists.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a OnTrac delivery, scored with the delivery evidence attached.

Questions

OnTrac and BuySure, answered.

Does BuySure show OnTrac proof of delivery?

OnTrac drivers photograph deliveries. BuySure attaches the image to the claim so the AI can check where the parcel was left.

When can a OnTrac parcel be claimed as stuck in transit?

OnTrac is a fast regional network; a parcel without a scan for more than a day or two past the expected date shows as stalled and the stuck-in-transit window opens.

When can a OnTrac parcel be claimed as stolen?

Your waiting period runs from the delivered scan; the delivery photo is compared with the shopper's report.

Other carriers

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