Carriers

Amazon Shipping tracking, proof of delivery and claims, on your store.

For Shopify orders shipped with Amazon Shipping, BuySure shows the Amazon scan events on your tracking page and attaches the Amazon delivery photo to any claim. Stolen claims open after your waiting period, with the photo already on the claim for the AI to check against the report.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail
Claim Claim Details 13-clm-3a91c0e7f2d1 In Review
Tracking ID13-clm-3a91c0e7f2d1
Affected Items1
Affected Qty1
Protected Amount$86.40
DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo
In Review
Automation StatusAbove auto approve limit
Manual Review
Approval Status
Pending

Claim Information

TypeItems were stolen
Resolution PreferenceReplacement
Order#1039
Premium Paid$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.
Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with Amazon Shipping? For Shopify orders shipped with Amazon Shipping, BuySure shows the Amazon scan events on your tracking page and attaches the Amazon delivery photo to any claim. Stolen claims open after your waiting period, with the photo already on the claim for the AI to check against the report.

Every Amazon Shipping scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which Amazon Shipping events show on the tracking page?

BuySure normalizes Amazon Shipping scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

  1. Label created
  2. Package received by Amazon
  3. In transit
  4. Arrived at delivery station
  5. Out for delivery
  6. Delivered (photo)
  7. Delivery attempted
  8. Returning to seller
Proof

Does BuySure show Amazon Shipping proof of delivery?

Amazon Shipping photographs most deliveries. That photo is the strongest piece of evidence on a stolen-parcel claim and BuySure attaches it automatically.

Stuck

When is a Amazon Shipping parcel stuck in transit?

Amazon Shipping parcels move quickly; a stall of more than a couple of days past the expected date shows on the page and opens the stuck-in-transit window.

Stolen

When can a Amazon Shipping parcel be claimed as stolen?

Your waiting period runs from the delivered scan. The AI compares the Amazon photo location with the shopper's address and report.

Good to know

What is specific to Amazon Shipping claims?

  • Amazon Shipping is available to Shopify merchants in selected regions.
  • Delivery-attempted events show why (no access, no safe place) so the shopper can act.
  • Photos are stored on the claim, not only on the carrier page.
  • The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
  • BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.
13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12
14Low risk
  • First claim from this customer
  • Proof-of-delivery photo shows a shared lobby
  • Address matches 3 prior delivered orders
  • Filed 26 hours after the delivery scan
AI recommendationApprove replacement. Under your $150 auto-approve limit.
Auto approvedSend to manual review

A stolen-parcel claim on a Amazon Shipping delivery, scored with the delivery evidence attached.

Questions

Amazon Shipping and BuySure, answered.

Does BuySure show Amazon Shipping proof of delivery?

Amazon Shipping photographs most deliveries. That photo is the strongest piece of evidence on a stolen-parcel claim and BuySure attaches it automatically.

When can a Amazon Shipping parcel be claimed as stuck in transit?

Amazon Shipping parcels move quickly; a stall of more than a couple of days past the expected date shows on the page and opens the stuck-in-transit window.

When can a Amazon Shipping parcel be claimed as stolen?

Your waiting period runs from the delivered scan. The AI compares the Amazon photo location with the shopper's address and report.

Other carriers

BuySure with the carriers you ship with.

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Build a better post-purchase experience with BuySure.

Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.

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