Carriers

DHL tracking, proof of delivery and claims, on your store.

BuySure shows DHL Express and DHL eCommerce events on your tracking page, including customs clearance steps that otherwise generate "where is my order" emails, and attaches DHL proof of delivery to any claim. International stuck-in-transit windows are longer to allow for clearance, and the claim page explains that to the shopper.

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app.buysure.com/claims/13-clm-3a91c0e7f2d1/detail

Tracking ID13-clm-3a91c0e7f2d1

Affected Items1

Affected Qty1

Protected Amount$86.40

DetailsConversation

Claim Statuses

Claim StatusAwaiting delivery photo

In Review

Automation StatusAbove auto approve limit

Manual Review

Approval Status

Pending

Claim Information

Type	Items were stolen
Resolution Preference	Replacement
Order	#1039
Premium Paid	$2.59

Claim Evidence

Claim Timeline

Status UpdatedStatus changed from Submitted to In Review. Merchant requested delivery photo.

Claim SubmittedEligibility checks passed. Automation skipped: amount above limit.

How does BuySure work with DHL? BuySure shows DHL Express and DHL eCommerce events on your tracking page, including customs clearance steps that otherwise generate "where is my order" emails, and attaches DHL proof of delivery to any claim. International stuck-in-transit windows are longer to allow for clearance, and the claim page explains that to the shopper.

Every DHL scan your shopper would see on the carrier site appears on your branded tracking page instead, in plain words, with the proof of delivery attached to any claim that follows.

Tracking events

Which DHL events show on the tracking page?

BuySure normalizes DHL scan codes into a timeline a shopper can read. These are the events you will see, in the order they usually happen.

Shipment picked up
Processed at DHL facility
Departed facility
Customs clearance processing
Clearance delay
Arrived at delivery facility
With delivery courier
Delivered (signature or photo)
Returned to shipper

Proof

Does BuySure show DHL proof of delivery?

DHL Express captures a signature or a release photo on most deliveries; DHL eCommerce hands off to local posts whose scan detail BuySure shows in the same timeline.

Stuck

When is a DHL parcel stuck in transit?

Customs holds are the most common cause of a stalled DHL parcel. The tracking page shows the clearance event and the claim page applies a longer international waiting period before a stuck claim can open.

Stolen

When can a DHL parcel be claimed as stolen?

Your waiting period runs from the delivered scan. The DHL delivery image or signature is attached to the claim for the AI to check.

Good to know

What is specific to DHL claims?

Duties-and-taxes holds show as clearance delays so the shopper understands the wait.
Local-post handoffs (eCommerce) continue in the same timeline.
Returned-to-sender claims cite the DHL return scan.
The claim window, the waiting period and the auto-approve limit are yours to set, per store, in BuySure settings.
BuySure AI checks the carrier evidence against the shopper's report before it scores the claim.

13-clm-9f2b4c6d8e01Items were stolenOrder #1035 · $118.00 · delivered Sep 12

14Low risk

First claim from this customer
Proof-of-delivery photo shows a shared lobby
Address matches 3 prior delivered orders
Filed 26 hours after the delivery scan

AI recommendationApprove replacement. Under your $150 auto-approve limit.

Auto approvedSend to manual review

A stolen-parcel claim on a DHL delivery, scored with the delivery evidence attached.

Questions

DHL and BuySure, answered.

Does BuySure show DHL proof of delivery?

DHL Express captures a signature or a release photo on most deliveries; DHL eCommerce hands off to local posts whose scan detail BuySure shows in the same timeline.

When can a DHL parcel be claimed as stuck in transit?

When can a DHL parcel be claimed as stolen?

Your waiting period runs from the delivered scan. The DHL delivery image or signature is attached to the claim for the AI to check.

Other carriers