Package protection and claims for skincare and beauty brands.
Skincare parcels fail in specific ways: a pump leaks in transit, a serum arrives with a broken dropper, a summer shipment cooks in a mailbox, a high-value order is taken from the porch. BuySure gives the shopper a branded claim page with a photo required, lets AI read the evidence and score the risk, and resolves with a replacement, a refund or store credit with a bonus, all inside Shopify.
Claim Statuses
Claim Information
| Type | Items were stolen |
| Resolution Preference | Replacement |
| Order | #1039 |
| Premium Paid | $2.59 |
Claim Evidence
Claim Timeline
How does BuySure work for skincare and beauty brands? Skincare parcels fail in specific ways: a pump leaks in transit, a serum arrives with a broken dropper, a summer shipment cooks in a mailbox, a high-value order is taken from the porch. BuySure gives the shopper a branded claim page with a photo required, lets AI read the evidence and score the risk, and resolves with a replacement, a refund or store credit with a bonus, all inside Shopify.
Where skincare and beauty orders fail, and what each failure needs.
Leaks and breaks
Glass droppers, pump bottles and jars break or leak more than most categories. Damaged-in-transit is the top claim type.
Heat and cold
Actives, balms and SPF can separate or spoil in a hot mailbox. Quality-issue claims need a clear rule and a photo.
High value, small box
A three-item order can be several hundred dollars in a box that fits a mailbox. Stolen claims are common and need the delivery photo.
Repeat customers
Skincare is a replenishment business. A bad claim experience costs the next twelve orders, not one.
How does BuySure handle skincare and beauty claims?
- Photo required on every claim, so a leak or a broken dropper is documented before anyone reads it.
- BuySure AI matches the photo to the item, checks the delivery evidence and scores the customer, then approves low-risk claims under your limit.
- Replacement orders raise in Shopify with the same items, so the customer gets the product, not just money.
- Store credit with a bonus keeps the replenishment customer in your store.
- Quality-issue claims can be routed to your team by default, so product questions stay with people who know the product.
WeDoSkin, a Canadian medical-grade skincare retailer on Shopify Plus, runs its branded order tracking on BuySure.
- First claim from this customer
- Proof-of-delivery photo shows a shared lobby
- Address matches 3 prior delivered orders
- Filed 26 hours after the delivery scan
A claim scored by BuySure AI, with the factors behind the score.
Which resolution keeps the customer?
Money back, done in Shopify
A refund against the original payment, with the claimed value already worked out.
The product again, not just the money
A replacement order raised once stock is confirmed. The customer gets what they wanted.
Store credit with a bonus
Keep the customer in your store and add a percentage on top to make credit the better choice.
Skincare and beauty merchants ask.
Does BuySure cover heat-damaged skincare?
Quality issue is one of the seven claim types. You decide whether heat damage qualifies, what evidence you want, and whether those claims auto-resolve or go to your team.
Can a customer get the same product again instead of a refund?
Yes. Replacement is one of the three outcomes, raised as a Shopify order once stock is confirmed.
How does BuySure stop repeat claimers?
Every claim carries a risk score built from claim history, order history, address and evidence. Repeat patterns raise the score and route the claim to a person.
BuySure by what you sell.
Build a better post-purchase experience with BuySure.
Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.