We make post-purchase problems easier to run and easier to trust.
BuySure is a US commerce technology company building AI-powered package protection, claims, order tracking and returns for Shopify merchants.
Who is behind BuySure? BuySure is a US-headquartered software company built by people who run Shopify stores and spent too long on damaged-parcel email. It makes a Shopify app for package protection, AI-decided claims, order tracking, returns and rewards, and it is not an insurer: protection is a product in the merchant's cart and outcomes are the store's own Shopify refunds, replacements and credit.
When an order goes wrong, customers want clarity and merchants need control.
The purchase, the shipment, the support thread, the photos, the decision and the refund usually live in five different places. BuySure puts them in one, for Shopify stores, from the offer in the cart to the resolution on the order.
We think a claim should be clear for the customer, practical for the merchant, and accountable for the person who decides it. So we keep the order, the evidence, the messages, the status history and the outcome together.
Claim Statuses
Claim Information
| Type | Items were stolen |
| Resolution Preference | Replacement |
| Order | #1039 |
| Premium Paid | $2.59 |
Claim Evidence
Claim Timeline
Everything about a claim on one screen. That is the whole idea.
Six things the product is built around.
Clear choices for shoppers
See the price and the benefit before deciding, and find it just as easy to say no.
Rules that belong to the merchant
The window, the percentage, the outcomes, the automation limit and the rewards are yours to set.
Shopify stays in charge
Orders and fulfilments come from Shopify. Refunds, replacements and credit go back through it.
Decisions you can trace
Status, reason, automation state, evidence and messages stay on the record, in order.
One conversation, on the claim
In the store's own words, attached to the facts, with AI-drafted replies your team approves.
A claim is a chance to keep a customer
Which is why cashback and the store-credit bonus exist at all.
Make protection and claims easier to understand, easier to operate, and easier for customers to trust.
Numbers on this site describe how the product works. Customer results are published with the customer's name and permission, never anonymously.
Not insurance. BuySure is a software platform. It is not an insurance product, carrier or broker. Its AI decides claims only inside the rules and limits each store sets, and never rejects a claim on its own.
Build a better post-purchase experience with BuySure.
Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.