The dashboard shows you what is happening across protected orders and claims. Stores, users, billing and reports live beside it. Nothing to export, nothing to stitch together.
Operations Dashboard
Live overview of orders, claims, and store performance.
Daily Claims by Claim Type
What is in the BuySure merchant portal? An operations dashboard, the claims list with status, reason, automation and approval columns, multi-store support under one account, team roles and store assignment, billing with invoices and usage, and reports on claim volume, resolution mix and cashback.
Protected orders, open claims, resolved claims and the value behind them, per store or across all of them.
Every protected order and every claim, filterable, searchable, with the status and reason on the row.
Invite your support team, give each person the stores and permissions they need, and nothing more.
Run several Shopify stores under one account, each with its own settings, pricing and claim window.
Your plan, your payment method, upcoming and past invoices and usage, all visible without asking anyone.
Claim volume by type, resolution mix and cashback issued, ready for the monthly review.
Open claims first. Status, status reason, automation status and approval status on every row, so the person on shift knows what needs a decision before they click anything.
Claims List
All claims for the currently selected store.
| Claim ref | Order | Status | Status reason | Automation status | Approval status |
|---|---|---|---|---|---|
| 13-clm-7d559da4b4b8 | #1042 | Resolved | Store credit gift card provided | Auto Approved | System |
| 13-clm-3a91c0e7f2d1 | #1039 | In Review | Awaiting delivery photo | Manual Review | — |
| 13-clm-9f2b4c6d8e01 | #1035 | Resolved | Replacement order created | Manual Review | Admin Direct Approve |
| 13-clm-c4d8e2f6a0b3 | #1031 | In Review | Above auto approve limit | Manual Review | — |
| 13-clm-1e5a9d3c7b42 | #1027 | Resolved | Refund issued in Shopify | Auto Approved | System |
Claims list with status, reason, automation and approval columns.
Order #1039
Claims
| Tracking ID | Date | Status |
|---|---|---|
| 13-clm-3a91c0e7f2d1 | 12 Sep | In Review |
View claim details and messages →
Account: stores, plan and the people who have access.
Users are assigned to stores and to roles. A support agent can review and resolve claims for the stores they cover without seeing plan terms or invoices.
Protection funds the claims, AI scores them, tracking supplies the evidence, returns and rewards keep the customer. What each part does, in a paragraph.
BuySure AI is the claims engine inside the BuySure Shopify app. For every claim it reads the photos, checks the delivery evidence, compares the order and tracking, reviews the customer's claim and order history, assigns a risk score from 0 to 100, and either resolves the claim under the merchant's auto-approve limit or routes it to a human with a recommendation and the reasons.
Read about BuySure AIIt gives a Shopify merchant one queue for every claim: stuck in transit, damaged, stolen, missing items, wrong item, quality issue and returned to sender. Each claim carries the order, the evidence, the AI risk score, a timeline and the customer conversation, and is resolved by refund, replacement or store credit in Shopify.
Read about Claims managementThe merchant sets an auto-approve limit. BuySure AI scores each claim; low-risk claims at or under the limit are approved and resolved in Shopify automatically. Claims above the limit or flagged go to BuySure review or to the merchant's team. Rejections always require a person.
Read about Automated resolutionsBuySure Checkout is a package protection offer shown in the Shopify cart under the merchant's own name, priced as a percentage of the order that the merchant sets. Shoppers add it with one click or continue without it. Orders with protection can be claimed on the merchant's claim page if they arrive damaged, go missing or are stolen.
Read about BuySure CheckoutA tracking page on the merchant's own store, in the merchant's branding, that shows live carrier events for the order, the proof-of-delivery photo when the parcel is delivered, and a one-tap way to file a claim or start a return. Supported carriers include UPS, FedEx, USPS, DHL, Amazon, OnTrac, Canada Post, Purolator, Royal Mail, DPD, GLS and more.
Read about Order trackingThe shopper starts a return from the order tracking page or the claim page. BuySure checks the merchant's return rules (window, eligible items, restocking fee, allowed outcomes), approves eligible returns automatically, emails a prepaid carrier label, tracks the return shipment, and releases the refund, exchange or store credit in Shopify when the parcel arrives.
Read about ReturnsA branded claim page on the merchant's domain that validates the order first, then takes the affected items, the reason, the preferred outcome and a photo. Shoppers get a claim reference, can track the claim from their order and message the store on the claim. Emails carry the merchant's logo and colors.
Read about Customer experienceMerchants can offer cashback on protected orders, funded by a merchant share plus a plan share and shown as one amount at checkout, and a bonus percentage on store credit chosen as a claim resolution. Both are issued as Shopify discount codes and spent back in the merchant's store.
Read about Retention and rewardsProtection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.
