Set a limit. BuySure AI scores every claim, approves the low-risk ones under your limit, and routes the rest to BuySure review or to your team. You can see which path every claim took, and why.
Protection Rules
Protection Plan Pricing
Claim Eligibility Window
Claim Resolution
CashBack Features
How does automated claim resolution work? The merchant sets an auto-approve limit. BuySure AI scores each claim; low-risk claims at or under the limit are approved and resolved in Shopify automatically. Claims above the limit or flagged go to BuySure review or to the merchant's team. Rejections always require a person.
Low risk, under your limit, checks passed. Resolved in Shopify without anyone opening it.
Decided by: BuySure AI, inside your rulesNeeds a human but not your team. Our reviewers work from the score and the evidence, within the outcomes you allow.
Decided by: BuySure review teamHigh value, flagged or repeat. Lands with your team with the score, the recommendation and the record.
Decided by: YouOne toggle turns automation on or off for a store. Leave it off while you learn your claim mix, switch it on when you trust it.
Claims at or under your limit qualify. Above it, they go to manual review. Your plan sets the maximum you can pick.
Each claim shows Auto Approved or Manual Review, who approved it, and a note explaining why. Nothing happens silently.
A claim only resolves on its own when the boring checks all pass. If anything looks off, it waits for you, with the reason shown on the claim.
Claims List
All claims for the currently selected store.
| Claim ref | Order | Status | Status reason | Automation status | Approval status |
|---|---|---|---|---|---|
| 13-clm-7d559da4b4b8 | #1042 | Resolved | Store credit gift card provided | Auto Approved | System |
| 13-clm-3a91c0e7f2d1 | #1039 | In Review | Awaiting delivery photo | Manual Review | — |
| 13-clm-9f2b4c6d8e01 | #1035 | Resolved | Replacement order created | Manual Review | Admin Direct Approve |
| 13-clm-c4d8e2f6a0b3 | #1031 | In Review | Above auto approve limit | Manual Review | — |
| 13-clm-1e5a9d3c7b42 | #1027 | Resolved | Refund issued in Shopify | Auto Approved | System |
The claims list shows automation status, approval status and the risk score side by side.
Most claims are small and clear-cut. Approving them by hand costs a support agent minutes each and the shopper days of waiting. Automation gives both back.
Start conservative. Set a low limit for the first few weeks, watch what auto-approves, then raise it once the pattern is obvious.
Change it any time. The limit and the toggle live in your store settings. Turning automation off never touches claims already resolved.
Protection funds the claims, AI scores them, tracking supplies the evidence, returns and rewards keep the customer. What each part does, in a paragraph.
BuySure AI is the claims engine inside the BuySure Shopify app. For every claim it reads the photos, checks the delivery evidence, compares the order and tracking, reviews the customer's claim and order history, assigns a risk score from 0 to 100, and either resolves the claim under the merchant's auto-approve limit or routes it to a human with a recommendation and the reasons.
Read about BuySure AIIt gives a Shopify merchant one queue for every claim: stuck in transit, damaged, stolen, missing items, wrong item, quality issue and returned to sender. Each claim carries the order, the evidence, the AI risk score, a timeline and the customer conversation, and is resolved by refund, replacement or store credit in Shopify.
Read about Claims managementBuySure Checkout is a package protection offer shown in the Shopify cart under the merchant's own name, priced as a percentage of the order that the merchant sets. Shoppers add it with one click or continue without it. Orders with protection can be claimed on the merchant's claim page if they arrive damaged, go missing or are stolen.
Read about BuySure CheckoutA tracking page on the merchant's own store, in the merchant's branding, that shows live carrier events for the order, the proof-of-delivery photo when the parcel is delivered, and a one-tap way to file a claim or start a return. Supported carriers include UPS, FedEx, USPS, DHL, Amazon, OnTrac, Canada Post, Purolator, Royal Mail, DPD, GLS and more.
Read about Order trackingThe shopper starts a return from the order tracking page or the claim page. BuySure checks the merchant's return rules (window, eligible items, restocking fee, allowed outcomes), approves eligible returns automatically, emails a prepaid carrier label, tracks the return shipment, and releases the refund, exchange or store credit in Shopify when the parcel arrives.
Read about ReturnsA branded claim page on the merchant's domain that validates the order first, then takes the affected items, the reason, the preferred outcome and a photo. Shoppers get a claim reference, can track the claim from their order and message the store on the claim. Emails carry the merchant's logo and colors.
Read about Customer experienceMerchants can offer cashback on protected orders, funded by a merchant share plus a plan share and shown as one amount at checkout, and a bonus percentage on store credit chosen as a claim resolution. Both are issued as Shopify discount codes and spent back in the merchant's store.
Read about Retention and rewardsAn operations dashboard, the claims list with status, reason, automation and approval columns, multi-store support under one account, team roles and store assignment, billing with invoices and usage, and reports on claim volume, resolution mix and cashback.
Read about Merchant operationsProtection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.
