Stop paying for shipping problems twice.
Once in the refund, again in the hours your team spends on it. BuySure puts a protection offer in your cart, lets AI read and score every claim, resolves the small ones on its own, and gives your team one queue for the rest. All inside Shopify.
- Dashboard
- Stores
- Plans
- Stores data
- Users
- Orders
- Claims
- CashBack
- Store Settings
Operations Dashboard
Live overview of orders, claims, and store performance.
Daily Claims by Claim Type
Who is BuySure for? Shopify and Shopify Plus merchants in the US and worldwide who ship physical goods and want claims handled consistently: protection funded by shoppers who add it, AI review inside the merchant's rules, one queue for the team, and outcomes executed in Shopify.
A damaged parcel becomes a week of email.
- The shopper writes to support, then writes again, then leaves a review.
- An agent asks for photos, chases the carrier, and guesses at the refund.
- Two people give two different answers to the same kind of claim.
- Nobody can tell you what damage and loss cost last quarter.
A damaged parcel becomes a claim, and the claim gets resolved.
- The shopper files on your branded claim page with photos attached.
- Your team sees the order, the items, the evidence and the timeline on one screen.
- AI scores the risk and resolves low-value claims on its own within a limit you set.
- Refund, replacement or store credit is carried out in Shopify and recorded.
Protect the order. Resolve the claim. Keep the customer.
An offer shoppers choose
BuySure Checkout in your cart, under your name, priced from the order. Shoppers who add it fund the protection.
One queue, clear decisions
Seven claim types, required evidence, automation for the small ones, and every outcome executed in Shopify.
Rewards that bring them back
Cashback on protected orders and a bonus on store credit, spent back in your store.
Who is BuySure built for?
If parcels go missing, arrive broken, or arrive wrong often enough that someone on your team owns the problem, BuySure gives that person a system instead of an inbox.
- US and international stores on Shopify or Shopify Plus, single or multi-store.
- Teams that want consistent answers across agents and shifts.
- Brands that care how the claim page looks, because it carries their name.
- Finance leads who want damage and loss on a report, not a hunch.
Claim Statuses
Claim Information
| Type | Items were stolen |
| Resolution Preference | Replacement |
| Order | #1039 |
| Premium Paid | $2.59 |
Claim Evidence
Claim Timeline
A claim with the order, evidence and timeline attached.
Damage and loss on a report, not a hunch.
Every claim carries its type, its value, its evidence, who decided it and how long it took. Filter by store, by carrier, by month. Send the export to finance without touching a spreadsheet.
How long does it take to go live?
Install the app
Connect your Shopify store, pick a plan, add a payment method.
Name your offer
Title, image, copy and the percentage of the cart. BuySure creates the product for you.
Set your rules
Claim window, resolutions, automation limit, cashback and branding.
Test, then switch on
Place a test order, file a test claim, watch it resolve. Then go live.
Build a better post-purchase experience with BuySure.
Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.