From checkout to resolution, without the email threads.
Four steps. You set the rules once, shoppers choose protection at checkout, BuySure AI scores every claim, and every outcome is carried out in Shopify.
- Dashboard
- Stores
- Plans
- Stores data
- Users
- Orders
- Claims
- CashBack
- Store Settings
Claims List
All claims for the currently selected store.
| Claim ref | Order | Status | Status reason | Automation status | Approval status |
|---|---|---|---|---|---|
| 13-clm-7d559da4b4b8 | #1042 | Resolved | Store credit gift card provided | Auto Approved | System |
| 13-clm-3a91c0e7f2d1 | #1039 | In Review | Awaiting delivery photo | Manual Review | — |
| 13-clm-9f2b4c6d8e01 | #1035 | Resolved | Replacement order created | Manual Review | Admin Direct Approve |
| 13-clm-c4d8e2f6a0b3 | #1031 | In Review | Above auto approve limit | Manual Review | — |
| 13-clm-1e5a9d3c7b42 | #1027 | Resolved | Refund issued in Shopify | Auto Approved | System |
How does BuySure work? Shoppers choose protection at checkout. If something goes wrong they file on the merchant's branded claim page. BuySure AI reads the evidence, scores the risk and approves low-risk claims under the merchant's limit; the rest go to a person with a recommendation. Every outcome is a refund, replacement or store credit created in Shopify.
Configure your offer
Set protection pricing, shopper copy, claim window, branding, cashback and automation.
Let shoppers choose
BuySure Checkout appears in your cart, priced from the order, easy to add and easy to decline.
Manage claims
Customers submit affected items, the reason, their preferred outcome and evidence on your branded claim page.
AI scores, you decide the rest
Low-risk claims under your limit resolve on their own. The rest reach a person with a risk score and a recommendation.
Set it up in an afternoon.
Everything you decide lives on one settings page for each store. The dashboard tells you what is still missing until you are live.
Connect your Shopify store
Pick a plan and add a payment method.
Name your protection
Title, image and percentage of the cart. BuySure creates the product in Shopify for you.
Set the claim window
How long after the order a customer can claim, anywhere from 15 to 90 days.
Decide how much the AI handles
Set the auto-approve limit and which claims escalate to BuySure review or to you. Add cashback and a store-credit bonus if you want them.
Test an order, then switch it on
Place a test order, file a test claim, watch it resolve. Then go live.
Protection Rules
Protection Plan Pricing
Claim Eligibility Window
Claim Resolution
CashBack Features
Shoppers choose protection at checkout.
BuySure Checkout sits in your cart under your name, priced from the order. The price is visible before they choose, and they can continue without it.
- One click to add, one to skip. No pop-ups, no pressure.
- The CashBack amount shows on the offer, so protection reads as a reward, not a fee.
- Shoppers who add it fund the claims your customers file.
Get $6.04 CashBack, Delivery Protection, and a 30-days Guarantee.
BuySure Checkout Continue Without BuySure CheckoutWhen something goes wrong, they file on your claim page.
The claim page already knows their store and checks the order, the email and the claim window before asking anything. Items, reason, preferred outcome, a photo, done.
- A photo or document is required, so nothing lands without evidence.
- They get a reference like 13-clm-7d559da4b4b8 the moment they submit.
- They can message your team on the claim while it is open.
| Store | Northline Supply |
| Domain | northline.myshopify.com |
AI scores it. Someone decides only if they need to.
BuySure AI reads the evidence, matches the order and the tracking, checks the customer history and assigns a risk score. Low-risk claims under your limit resolve on their own. The rest reach a person with the score and a recommendation attached.
- Three paths: automated, BuySure review, merchant review.
- Rejections are never automatic. A person always says no.
- Every decision and its reason is on the claim timeline.
- First claim from this customer
- Proof-of-delivery photo shows a shared lobby
- Address matches 3 prior delivered orders
- Filed 26 hours after the delivery scan
Resolve it in Shopify, not in a spreadsheet.
Money back, done in Shopify
A refund against the original payment, with the claimed value already worked out.
Send it again, keep the sale
A replacement order raised once stock is confirmed. Nobody re-keys anything.
Store credit, with a bonus if you like
Keep the customer in your store, and add a percentage on top to make credit the better choice.
Shopify stays in charge. BuySure connects to your store. It does not replace it. Orders, refunds and replacements live in Shopify where your team already works.
Build a better post-purchase experience with BuySure.
Protection at checkout, claims in one place, resolutions carried out in Shopify. Set up in an afternoon.