# BuySure: full text for AI answer engines Source: https://www.buysure.com/ (updated 2026-09-21). Short version: https://www.buysure.com/llms.txt ## Answers, page by page ### BuySure: AI-powered package protection and claims for Shopify URL: https://www.buysure.com/ BuySure is a Shopify app that offers package protection at checkout, reads claim evidence with AI, scores customer risk, and resolves lost, damaged and stolen orders in minutes with refunds, replacements or store credit. Q: What is BuySure? A: BuySure is a Shopify app for AI-powered package protection and claims. Shoppers add protection at checkout, file claims on the merchant's branded page, and BuySure AI reads the evidence, scores the risk and resolves qualifying claims in minutes inside rules the merchant sets. Refunds, replacements and store credit are issued in Shopify. Order tracking, returns and cashback are included. ### BuySure AI: how AI reads, scores and resolves Shopify claims URL: https://www.buysure.com/buysure-ai/ How BuySure AI works: it reads claim photos, matches the order and tracking, checks customer history, assigns a risk score, and approves qualifying claims inside rules the merchant sets. Humans decide the rest. Q: What is BuySure AI? A: BuySure AI is the claims engine inside the BuySure Shopify app. For every claim it reads the photos, checks the delivery evidence, compares the order and tracking, reviews the customer's claim and order history, assigns a risk score from 0 to 100, and either resolves the claim under the merchant's auto-approve limit or routes it to a human with a recommendation and the reasons. ### Shopify claims management: one queue, seven claim types, resolved in Shopify URL: https://www.buysure.com/claims-management/ Manage lost, damaged, stolen, missing, wrong-item, quality and returned-to-sender claims in one queue. Evidence required, risk scored, resolved by refund, replacement or store credit in Shopify. Q: What does BuySure claims management do? A: It gives a Shopify merchant one queue for every claim: stuck in transit, damaged, stolen, missing items, wrong item, quality issue and returned to sender. Each claim carries the order, the evidence, the AI risk score, a timeline and the customer conversation, and is resolved by refund, replacement or store credit in Shopify. ### Automated claim resolution for Shopify: auto-approve under your limit URL: https://www.buysure.com/automated-resolutions/ Set an auto-approve limit and let low-risk claims resolve themselves. Three review paths: automated, BuySure review, merchant review. Every decision on the record. Q: How does automated claim resolution work? A: The merchant sets an auto-approve limit. BuySure AI scores each claim; low-risk claims at or under the limit are approved and resolved in Shopify automatically. Claims above the limit or flagged go to BuySure review or to the merchant's team. Rejections always require a person. ### BuySure Checkout: package protection your shoppers choose at checkout URL: https://www.buysure.com/shopify-protection/ Add a protection offer to your Shopify cart under your own name, priced as a percentage of the order. One click to add, one to skip. Funds the claims your customers file. Q: What is BuySure Checkout? A: BuySure Checkout is a package protection offer shown in the Shopify cart under the merchant's own name, priced as a percentage of the order that the merchant sets. Shoppers add it with one click or continue without it. Orders with protection can be claimed on the merchant's claim page if they arrive damaged, go missing or are stolen. ### Branded order tracking for Shopify with proof of delivery URL: https://www.buysure.com/tracking/ A tracking page on your store with live UPS, FedEx, USPS and DHL events, the proof-of-delivery photo, and a file-a-claim button. Custom tracking portals available as an add-on. Q: What is BuySure order tracking? A: A tracking page on the merchant's own store, in the merchant's branding, that shows live carrier events for the order, the proof-of-delivery photo when the parcel is delivered, and a one-tap way to file a claim or start a return. Supported carriers include UPS, FedEx, USPS, DHL, Amazon, OnTrac, Canada Post, Purolator, Royal Mail, DPD, GLS and more. ### Shopify returns with prepaid labels, tracked back and refunded on arrival URL: https://www.buysure.com/returns/ Customers start a return from the tracking page, BuySure applies your rules, emails a prepaid label, tracks the parcel back and releases the refund or exchange when it arrives. Q: How do BuySure returns work? A: The shopper starts a return from the order tracking page or the claim page. BuySure checks the merchant's return rules (window, eligible items, restocking fee, allowed outcomes), approves eligible returns automatically, emails a prepaid carrier label, tracks the return shipment, and releases the refund, exchange or store credit in Shopify when the parcel arrives. ### A branded claim page for your Shopify customers URL: https://www.buysure.com/customer-experience/ Your logo, your color, your domain. The claim page validates the order first, takes the items, reason, outcome and a photo, and gives the shopper a reference to track. Q: What do shoppers see with BuySure? A: A branded claim page on the merchant's domain that validates the order first, then takes the affected items, the reason, the preferred outcome and a photo. Shoppers get a claim reference, can track the claim from their order and message the store on the claim. Emails carry the merchant's logo and colors. ### Cashback and store-credit bonus for Shopify: turn claims into repeat orders URL: https://www.buysure.com/retention-and-rewards/ Offer cashback on protected orders and a bonus on store credit, issued as Shopify discount codes, so a claim ends with the customer back in your store. Q: How do BuySure rewards work? A: Merchants can offer cashback on protected orders, funded by a merchant share plus a plan share and shown as one amount at checkout, and a bonus percentage on store credit chosen as a claim resolution. Both are issued as Shopify discount codes and spent back in the merchant's store. ### Merchant portal: dashboard, claims list, multi-store, roles and billing URL: https://www.buysure.com/merchant-operations/ One portal for every store you run: claims dashboard, filters, team roles, store assignment, billing and reports. Q: What is in the BuySure merchant portal? A: An operations dashboard, the claims list with status, reason, automation and approval columns, multi-store support under one account, team roles and store assignment, billing with invoices and usage, and reports on claim volume, resolution mix and cashback. ### How BuySure works: checkout to resolution in three moves URL: https://www.buysure.com/how-it-works/ Shoppers choose protection at checkout, file a claim on your branded page if something goes wrong, and BuySure AI or your team resolves it in Shopify. Q: How does BuySure work? A: Shoppers choose protection at checkout. If something goes wrong they file on the merchant's branded claim page. BuySure AI reads the evidence, scores the risk and approves low-risk claims under the merchant's limit; the rest go to a person with a recommendation. Every outcome is a refund, replacement or store credit created in Shopify. ### BuySure features: AI claims, protection, tracking, returns, rewards URL: https://www.buysure.com/features/ Everything after the sale for Shopify merchants: BuySure AI, claims management, automated resolutions, BuySure Checkout, order tracking, returns, rewards and the merchant portal. Q: What does the BuySure platform include? A: Nine parts in one Shopify app: BuySure AI that reads and scores every claim, claims management with seven claim types, automated resolutions under a merchant-set limit, BuySure Checkout protection at checkout, branded order tracking with proof of delivery, returns with prepaid labels, a branded customer claim page, cashback and store-credit rewards, and a merchant portal with multi-store, roles, billing and reports. ### BuySure for Shopify merchants: stop paying for shipping problems twice URL: https://www.buysure.com/for-merchants/ Fund protection through shoppers who add it, resolve claims with AI inside your rules, and keep customers with cashback and store credit. Built for Shopify and Shopify Plus. Q: Who is BuySure for? A: Shopify and Shopify Plus merchants in the US and worldwide who ship physical goods and want claims handled consistently: protection funded by shoppers who add it, AI review inside the merchant's rules, one queue for the team, and outcomes executed in Shopify. ### Something wrong with your order? How BuySure claims work for shoppers URL: https://www.buysure.com/for-shoppers/ If you added BuySure Checkout, the store can resolve a lost, damaged, stolen, missing or wrong item through its claim page in minutes. Q: What can I do if my BuySure-protected order went wrong? A: File a claim on the store's claim page for a parcel stuck in transit, damaged, stolen after delivery, missing items, the wrong item, a quality issue or a return to sender. You need the order number, the email you used and a photo. The store resolves it with a refund, a replacement or store credit. ### BuySure pricing: shoppers fund the protection, you pay for the platform URL: https://www.buysure.com/pricing/ Shoppers pay a percentage of the cart when they add protection. Merchants pay a plan for the app. Plan terms are set for your store. Q: How is BuySure priced? A: Shoppers pay for protection as a percentage of their cart, only when they add it. Merchants pay a plan subscription for the platform plus usage where the plan includes it. Plan terms are set for each store; contact BuySure for terms. Q: Does adding a fee at checkout hurt conversion? A: It can, and nobody can tell you by how much without testing on your own traffic. The offer is built to cause the least friction: a visible price, plain benefit copy, cashback if you add it, and a clear way to continue without it. Watch conversion alongside attach rate for the first few weeks and judge it on your own numbers. Q: Who pays when a claim is approved? A: The resolution is issued from your store. A refund is a Shopify refund against your order, a replacement is a Shopify order, and store credit is issued in Shopify. BuySure runs the offer, the AI review, the claims workflow and the automation, and records every outcome. It does not underwrite claims. Q: Is BuySure insurance? A: No. BuySure is a commerce technology platform for order protection, claims operations and customer retention. It is not an insurance product and BuySure is not an insurance carrier or broker. How you describe your own protection offer to shoppers should be reviewed against your terms and the law where you sell. Q: What do I need before I can go live? A: A connected Shopify store, a plan, a payment method, and your protection settings: the percentage, the claim window and the offer copy. Then add the BuySure Checkout block to your theme and run one test order through a claim before switching it on for customers. Q: Can I run more than one store? A: Yes. Stores sit under one account, each with its own settings and plan. Team members are assigned to the stores they cover, and you switch between stores in the portal. ### Start a claim on a BuySure-protected order URL: https://www.buysure.com/start-a-claim/ Claims are filed with the store you bought from. Find your store's claim page, have your order number, email and a photo ready. Q: Where do I start a BuySure claim? A: On the claim page of the store you bought from, linked in your order confirmation email or on the store's help page. Claims open seven days after the order and close at the end of the store's claim window, between 15 and 90 days after the order. ### BuySure FAQ: claims, automation, AI, pricing and returns URL: https://www.buysure.com/faq/ Answers for merchants and shoppers: what BuySure is, how AI decides claims, claim windows, evidence, resolutions, cashback, returns and pricing. Q: What is BuySure? A: BuySure is a Shopify app for AI-powered package protection, claims, order tracking, returns and rewards. The answers below cover how claims are decided, what the AI does, claim windows, evidence, resolutions, cashback, returns and pricing. Q: What is BuySure? A: A Shopify app for AI-powered package protection and claims. It puts a protection offer in your cart, gives shoppers a branded claim page, reads and scores every claim with AI, and gives your team one place to review, resolve and report. Resolutions are carried out in Shopify, and it also covers order tracking, returns and rewards. Q: Does BuySure replace Shopify? A: No. Shopify stays the system of record for orders, refunds, replacement orders and store credit. BuySure connects to it and adds the protection offer, the claims workflow, shopper communication, rewards and reporting around it. Q: Is BuySure insurance? A: No. BuySure is a commerce technology platform for order protection, claims operations and customer retention. It is not an insurance product and BuySure is not an insurance carrier or broker. How you describe your own protection offer to shoppers should be reviewed against your terms and the law where you sell. Q: Who decides a claim? A: The store does. Your team reviews and resolves claims, or automation approves qualifying claims within a limit you set. BuySure never decides a claim on a store's behalf. Q: How is protection added to an order? A: BuySure Checkout appears in your cart as a theme block. If the shopper adds it, BuySure adds the protection product to the order at the price calculated from that cart. If they continue without it, nothing changes. Q: How is the protection price calculated? A: As a percentage of the cart that you set in your store settings. Your plan sets the minimum percentage. The price updates as the cart changes and never includes itself in the calculation. Q: Can I change the claim window? A: Yes, between 15 and 90 days after the order, with 30 as the default. Claims open seven days after the order to give the parcel time to arrive. Changing the window changes the promise you make, so update your help content and your offer copy in the same sitting. Q: Does BuySure use AI to decide claims? A: Yes, inside rules you set. BuySure AI reads the evidence photos, matches the order and tracking, checks the proof-of-delivery photo and scan, looks at the customer's history and assigns a risk score. Low-risk claims under your auto-approve limit are approved and resolved on their own. Anything above the limit or flagged goes to BuySure review or to your team. Rejections are never automatic. Q: What is the risk score? A: A number from 0 to 100 on every customer and every claim, built from claim history, order history, address and delivery evidence, timing and duplicates. It decides which review path a claim takes and is shown to your team with the reasons behind it. Q: Can claims be automated? A: Yes. Turn on auto-approve and set a value limit. Claims at or under the limit that pass the AI checks are approved without review. Everything else waits for a person. Every claim shows whether it was auto approved or manually reviewed. Q: How are stolen parcels handled? A: A theft claim opens after a short waiting period following the delivery scan, since most parcels marked delivered turn up within a day. The proof-of-delivery photo, the scan time and location and the address history are pulled onto the claim, the risk score decides the path, and the outcome is a replacement or refund in Shopify with the reasoning saved. Q: Does BuySure handle returns? A: Yes. The customer starts a return from the tracking page, BuySure applies your return rules, emails a prepaid label, tracks the return parcel back to you and releases the refund or exchange when it arrives. Q: How do I resolve a claim? A: Refund, replacement or store credit. A refund is created against the original Shopify payment, a replacement is a new Shopify order once stock is confirmed, and store credit is issued in Shopify with any bonus you have configured. Q: Does BuySure support cashback? A: Yes. You set your store's contribution and your plan adds its own share. Shoppers see one combined amount in the offer and receive it as a Shopify discount code once the order has settled. Q: What is the store credit bonus? A: A percentage added on top of store credit when a shopper chooses it as their resolution, from nothing up to double. It makes credit the better choice without anyone having to ask. Q: Can BuySure match my brand? A: Yes. Depending on your plan, you can set your logo, brand color, protection image, offer copy and the shopper email content. Send yourself a test email before publishing a change. Q: What does setup involve? A: Connect your store, pick a plan, add a payment method, then set your protection title, image, percentage, claim window and offer copy. Decide on automation and rewards, add the theme block, place a test order and walk a claim through end to end. The dashboard tells you what is still missing until you are live. Q: Can I run more than one store? A: Yes. Stores sit under one account, each with its own settings and plan. Team members are assigned to the stores they cover, with roles that control what they can see and do. Q: What can I claim for? A: A parcel stuck in transit, items damaged in transit, items stolen after delivery, missing items, the wrong item, a quality issue, or an order returned to sender. Whether a claim can go ahead depends on the store's claim window, the order and any earlier claims on it. Q: Where do I file a claim? A: With the store you bought from. Each store has its own claim page, and the link is usually in your order confirmation, the store's help page or a support reply. BuySure cannot open a claim on your behalf. Q: When can I file? A: From seven days after the order until the end of the store's claim window, which is between 15 and 90 days after the order. The claim page tells you if you are outside it. Q: What evidence do I need? A: At least one attachment is required. A phone photo is usually enough: the item and the box for damage, the contents next to the packing slip for missing items, where it was left for theft. jpg, png, pdf, heic and heif are accepted. Q: Can I track my claim? A: Yes. You get a claim reference and a tracking page for the store, and if you have a customer account with the store the claim also appears on the order. A reference alone cannot open someone else's claim. Q: Can I message the store about it? A: While the claim is open, yes, from the claim itself. Once it is resolved the conversation closes to new messages, though the record stays visible. Q: What if I did not add protection? A: Then there is no BuySure claim to make on that order. Contact the store directly. Their own returns and support policy still applies. ### About BuySure URL: https://www.buysure.com/about/ BuySure builds AI-powered order protection, claims, tracking and returns for Shopify merchants. Q: Who is behind BuySure? A: BuySure is a US-headquartered software company built by people who run Shopify stores and spent too long on damaged-parcel email. It makes a Shopify app for package protection, AI-decided claims, order tracking, returns and rewards, and it is not an insurer: protection is a product in the merchant's cart and outcomes are the store's own Shopify refunds, replacements and credit. ### Contact BuySure: book a demo URL: https://www.buysure.com/contact/ Tell us about your Shopify store and the post-purchase problem you are trying to solve. ### BuySure vs Onward: Shopify package protection compared (2026) URL: https://www.buysure.com/buysure-vs-onward/ A factual comparison of BuySure and Onward for Shopify merchants: who funds claims, who resolves them, AI and risk scoring, claim types, fees, tracking, returns and rewards. Q: How does BuySure compare with Onward? A: Onward is the closest rival to BuySure: a post-purchase platform for Shopify with package protection, cashback, returns and tracking, funded by shoppers at checkout. The difference is in how claims get decided and how much of the decision is yours. Q: Is BuySure cheaper than Onward? A: They are priced differently. Onward states no monthly software fee and earns from the protection fee. BuySure charges a plan subscription for the platform and the merchant keeps a plan-set share of protection fees. Which costs less depends on order volume and attach rate; run both on your numbers. Q: Does BuySure decide claims like Onward does? A: BuySure AI decides qualifying claims under a limit you set and routes everything else to BuySure review or your own team with a risk score. Onward's team decides claims on its side. The mechanics are similar; the control sits in different places. Q: Can I move from Onward to BuySure? A: Yes. Install BuySure, name your protection product, set your rules, and switch the checkout offer over. Open Onward claims finish with Onward; new orders are protected by BuySure from the day you switch. ### BuySure vs Route: package protection for Shopify compared (2026) URL: https://www.buysure.com/buysure-vs-route/ Route is a licensed, shopper-paid protection program that resolves claims on its own platform. BuySure keeps the claim, the rules and the outcome inside your Shopify store. A factual side-by-side. Q: How does BuySure compare with Route? A: Route is the best-known name in package protection. It sells protection to the shopper at checkout, takes the claim on its own site or app, and resolves it with a reorder or refund. BuySure is built the other way round: the claim lives on your domain and the outcome is created in your Shopify admin. Q: Does Route cover wrong items or missing items? A: Route's published policies cover lost, stolen and damaged parcels in transit. BuySure's seven claim types add missing items, wrong item fulfilled, quality issue and returned to sender. Q: Who talks to my customer during a claim? A: With Route, the shopper files with Route and hears from Route. With BuySure, the shopper files on your claim page and messages your team on the claim, under your name. Q: Is BuySure insurance like Route? A: No. BuySure is a Shopify protection and claims platform, not an insurer. Protection is a product in your cart that funds the claims your customers file; the outcomes are your store's refunds, replacements and credit. ### BuySure vs Navidium: self-insured protection vs AI-decided claims (2026) URL: https://www.buysure.com/buysure-vs-navidium/ Navidium lets a Shopify merchant sell protection and keep every fee, then handle every claim by hand. BuySure keeps the fee model and adds AI that reads, scores and decides the claims. Compared factually. Q: How does BuySure compare with Navidium? A: Navidium made the self-insured model popular: the merchant sells protection, keeps the fee, and works the claims in a portal. BuySure starts from the same idea and takes the manual part away. Q: Do I keep the protection fee with BuySure like I do with Navidium? A: A plan-set share of it. BuySure protection fees fund the claims and the merchant keeps a share defined by the plan; Navidium passes the whole fee to the merchant and leaves the merchant to fund and work every claim. Q: Can BuySure run fully manual like Navidium? A: Yes. Set the auto-approve toggle off and every claim lands in your queue with the AI risk score and recommendation attached. Turn automation on when you trust it. Q: Is BuySure an insurer? A: No. Like Navidium, BuySure is not an insurance company and does not underwrite. It is a protection product in your cart plus a claims platform with AI review. ### BuySure vs ShipInsure: full-service protection vs claims in your store (2026) URL: https://www.buysure.com/buysure-vs-shipinsure/ ShipInsure funds and resolves claims itself with a configurable revenue share. BuySure keeps claims on your domain, decided by AI inside your rules. A factual comparison for Shopify merchants. Q: How does BuySure compare with ShipInsure? A: ShipInsure is a full-service protection provider: it screens the claim, pays for the reorder and gives the merchant a share of the protection revenue. BuySure keeps the claim inside your store and lets AI do the screening under rules you set. Q: Does BuySure pay for replacements like ShipInsure? A: Replacements are funded from the protection pool your shoppers build when they add BuySure Checkout, and raised as replacement orders in your Shopify admin. ShipInsure funds reorders from its side. Q: Which one has a revenue share? A: Both, in different shapes. ShipInsure lets the merchant set a revenue share. BuySure sets the merchant share and cashback contribution by plan. Q: Does BuySure work outside Shopify? A: No. BuySure is built for Shopify and Shopify Plus only, which is why refunds, replacements and store credit can be native Shopify records. ### BuySure with UPS: tracking events, proof of delivery and claims for Shopify URL: https://www.buysure.com/buysure-with-ups/ How BuySure handles UPS orders for Shopify merchants: which UPS scan events show on the tracking page, UPS proof-of-delivery photos and signatures on the claim, and when a stuck or stolen UPS parcel becomes a claim. Q: How does BuySure work with UPS? A: BuySure shows every UPS scan on your branded tracking page, from label created to delivered, and pulls the UPS proof of delivery (photo, signature or release location) onto the claim. Stuck-in-transit claims open when UPS scans stop moving; stolen claims open after a short wait past the delivered scan, with the delivery evidence already attached. Q: Does BuySure show UPS proof of delivery? A: UPS provides delivery photos on many residential deliveries and captures a signature or release location on others. BuySure attaches whatever UPS recorded, so a stolen-parcel claim opens with the evidence in place. Q: When can a UPS parcel be claimed as stuck in transit? A: UPS ground parcels normally scan daily. When scans stop for several days past the expected date, the tracking page shows the gap and the shopper can open a stuck-in-transit claim from it. Q: When can a UPS parcel be claimed as stolen? A: After a UPS delivered scan, BuySure applies your waiting period before a stolen claim can be filed, then attaches the delivery photo and scan location to the claim for the AI to check against the shopper's report. ### BuySure with FedEx: tracking, proof of delivery and claims for Shopify stores URL: https://www.buysure.com/buysure-with-fedex/ FedEx scan events on your branded tracking page, FedEx delivery photos and signatures on the claim, and how BuySure times stuck-in-transit and stolen-parcel claims for FedEx shipments. Q: How does BuySure work with FedEx? A: BuySure mirrors FedEx Ground, Home Delivery, Express and SmartPost scans on your tracking page and pulls the FedEx proof of delivery, including the delivery photo where FedEx captured one, onto any claim. Stuck claims open when scans stall; stolen claims open after your waiting period past the delivered scan. Q: Does BuySure show FedEx proof of delivery? A: FedEx captures a picture proof of delivery on many residential deliveries and a signature when required. BuySure attaches the image and the recorded delivery location to the claim. Q: When can a FedEx parcel be claimed as stuck in transit? A: FedEx delivery exceptions (weather, address, damaged label) show as their own events. BuySure treats a stalled or repeatedly excepted parcel as eligible for a stuck-in-transit claim from the tracking page. Q: When can a FedEx parcel be claimed as stolen? A: A delivered scan starts your waiting period. When the shopper files, the AI compares the FedEx delivery photo and location against the report before scoring the claim. ### BuySure with USPS: tracking, delivery scans and claims for Shopify merchants URL: https://www.buysure.com/buysure-with-usps/ How BuySure handles USPS orders: Priority, Ground Advantage and First-Class scans on your tracking page, USPS delivery scan locations on the claim, and how stuck and stolen USPS parcels become claims. Q: How does BuySure work with USPS? A: BuySure shows USPS acceptance, in-transit, out-for-delivery and delivered scans on your branded tracking page and attaches the USPS delivery scan detail (mailbox, front door, parcel locker) to any claim. Because USPS does not photograph deliveries, the AI leans on scan location, timing and customer history when it scores a stolen claim. Q: Does BuySure show USPS proof of delivery? A: USPS records where the parcel was left rather than a photo. BuySure puts that scan detail on the claim and notes when a mailbox or locker delivery makes theft less likely. Q: When can a USPS parcel be claimed as stuck in transit? A: USPS parcels sometimes sit without a scan for days and still arrive. BuySure's tracking page shows the last scan and its age, and the stuck-in-transit claim window respects the waiting period you set. Q: When can a USPS parcel be claimed as stolen? A: After a USPS delivered scan, your waiting period applies. The AI weighs the delivery location, the time since the scan and the shopper's claim history to produce the risk score. ### BuySure with DHL: international tracking, customs events and claims for Shopify URL: https://www.buysure.com/buysure-with-dhl/ DHL Express and DHL eCommerce scans on your branded tracking page, customs and clearance events explained to the shopper, and how BuySure handles stuck, damaged and stolen DHL shipments. Q: How does BuySure work with DHL? A: BuySure shows DHL Express and DHL eCommerce events on your tracking page, including customs clearance steps that otherwise generate "where is my order" emails, and attaches DHL proof of delivery to any claim. International stuck-in-transit windows are longer to allow for clearance, and the claim page explains that to the shopper. Q: Does BuySure show DHL proof of delivery? A: DHL Express captures a signature or a release photo on most deliveries; DHL eCommerce hands off to local posts whose scan detail BuySure shows in the same timeline. Q: When can a DHL parcel be claimed as stuck in transit? A: Customs holds are the most common cause of a stalled DHL parcel. The tracking page shows the clearance event and the claim page applies a longer international waiting period before a stuck claim can open. Q: When can a DHL parcel be claimed as stolen? A: Your waiting period runs from the delivered scan. The DHL delivery image or signature is attached to the claim for the AI to check. ### BuySure with Canada Post: tracking, safe drop photos and claims for Shopify URL: https://www.buysure.com/buysure-with-canada-post/ How BuySure handles Canada Post orders: Expedited, Xpresspost and Priority scans on your branded tracking page, safe-drop photos on the claim, community mailbox and pickup events, and stuck or stolen parcel claims. Q: How does BuySure work with Canada Post? A: BuySure shows Canada Post scans on your branded tracking page, including safe-drop and community mailbox deliveries, and attaches the Canada Post safe-drop photo to any claim. Stuck claims open when scans stall past the expected date; stolen claims open after your waiting period with the delivery evidence already on the claim. Q: Does BuySure show Canada Post proof of delivery? A: Canada Post photographs safe-drop deliveries. BuySure pulls that photo onto the claim, and shows community mailbox or pickup events so a "not received" report can be answered from the page. Q: When can a Canada Post parcel be claimed as stuck in transit? A: Canada Post ground services can go quiet between hubs. The tracking page shows the last scan and BuySure applies your waiting period before a stuck-in-transit claim can be filed. Q: When can a Canada Post parcel be claimed as stolen? A: After a delivered scan, the safe-drop photo and location are compared with the shopper's report. Community mailbox deliveries carry a note that theft is less likely. ### BuySure with Amazon Shipping: delivery photos and claims for Shopify orders URL: https://www.buysure.com/buysure-with-amazon/ Amazon Shipping scans on your branded tracking page, Amazon delivery photos attached to the claim, and how BuySure handles stuck and stolen parcels shipped with Amazon. Q: How does BuySure work with Amazon Shipping? A: For Shopify orders shipped with Amazon Shipping, BuySure shows the Amazon scan events on your tracking page and attaches the Amazon delivery photo to any claim. Stolen claims open after your waiting period, with the photo already on the claim for the AI to check against the report. Q: Does BuySure show Amazon Shipping proof of delivery? A: Amazon Shipping photographs most deliveries. That photo is the strongest piece of evidence on a stolen-parcel claim and BuySure attaches it automatically. Q: When can a Amazon Shipping parcel be claimed as stuck in transit? A: Amazon Shipping parcels move quickly; a stall of more than a couple of days past the expected date shows on the page and opens the stuck-in-transit window. Q: When can a Amazon Shipping parcel be claimed as stolen? A: Your waiting period runs from the delivered scan. The AI compares the Amazon photo location with the shopper's address and report. ### BuySure with OnTrac: regional tracking, delivery photos and claims for Shopify URL: https://www.buysure.com/buysure-with-ontrac/ OnTrac scans on your branded tracking page, OnTrac delivery photos on the claim, and how BuySure handles stuck and stolen OnTrac parcels for West Coast and national Shopify shipping. Q: How does BuySure work with OnTrac? A: BuySure shows OnTrac events from pickup to delivered on your tracking page and attaches the OnTrac delivery photo to any claim. Stuck-in-transit claims open when scans stall past the expected date; stolen claims open after your waiting period with the delivery photo in place. Q: Does BuySure show OnTrac proof of delivery? A: OnTrac drivers photograph deliveries. BuySure attaches the image to the claim so the AI can check where the parcel was left. Q: When can a OnTrac parcel be claimed as stuck in transit? A: OnTrac is a fast regional network; a parcel without a scan for more than a day or two past the expected date shows as stalled and the stuck-in-transit window opens. Q: When can a OnTrac parcel be claimed as stolen? A: Your waiting period runs from the delivered scan; the delivery photo is compared with the shopper's report. ### BuySure with Purolator: tracking, proof of delivery and claims for Shopify URL: https://www.buysure.com/buysure-with-purolator/ Purolator Express and Ground scans on your branded tracking page, Purolator signatures and photos on the claim, and how BuySure handles stuck, damaged and stolen Purolator shipments. Q: How does BuySure work with Purolator? A: BuySure shows Purolator pickup, sort, in-transit and delivered scans on your tracking page and attaches the Purolator proof of delivery (signature or photo) to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the evidence attached. Q: Does BuySure show Purolator proof of delivery? A: Purolator captures a signature on signature-required deliveries and a release photo on others. BuySure attaches whichever exists to the claim. Q: When can a Purolator parcel be claimed as stuck in transit? A: Purolator Ground can pause at sort facilities; the tracking page shows the last scan age and applies your waiting period before a stuck claim can open. Q: When can a Purolator parcel be claimed as stolen? A: Your waiting period runs from the delivered scan; the Purolator evidence is compared with the shopper's report before scoring. ### BuySure with Royal Mail: tracking, delivery scans and claims for UK orders URL: https://www.buysure.com/buysure-with-royal-mail/ Royal Mail Tracked 24 and 48 scans on your branded tracking page, safeplace and neighbour deliveries on the claim, and how BuySure handles stuck and stolen Royal Mail parcels for Shopify stores shipping to the UK. Q: How does BuySure work with Royal Mail? A: BuySure shows Royal Mail acceptance, hub, out-for-delivery and delivered scans on your branded tracking page, including safeplace, neighbour and "left in porch" delivery notes, and attaches the Royal Mail delivery photo where one was captured. Stuck claims open when scans stall; stolen claims open after your waiting period with the delivery note on the claim. Q: Does BuySure show Royal Mail proof of delivery? A: Royal Mail Tracked services capture a delivery photo on many doorstep deliveries and record safeplace or neighbour choices. BuySure attaches the photo and the note to the claim. Q: When can a Royal Mail parcel be claimed as stuck in transit? A: Tracked 24 and 48 rarely miss scans; International Tracked can go quiet at the destination post. The tracking page shows the last scan age and the stuck-in-transit window respects your waiting period. Q: When can a Royal Mail parcel be claimed as stolen? A: After a delivered scan, your waiting period runs. A safeplace delivery with a photo is weighed against the shopper's report before the AI scores the claim. ### BuySure with DPD: predict windows, delivery photos and claims for Shopify URL: https://www.buysure.com/buysure-with-dpd/ DPD and DPD Local scans on your branded tracking page, one-hour delivery windows, safe place and pickup shop events, delivery photos on the claim, and how BuySure handles stuck and stolen DPD parcels. Q: How does BuySure work with DPD? A: BuySure shows DPD collection, depot, out-for-delivery and delivered scans on your tracking page, including the delivery window, safe place and pickup shop events, and attaches the DPD delivery photo to any claim. Stuck claims open when scans stall past the window; stolen claims open after your waiting period. Q: Does BuySure show DPD proof of delivery? A: DPD drivers photograph deliveries and record safe place or neighbour handovers. BuySure attaches the photo and the note to the claim. Q: When can a DPD parcel be claimed as stuck in transit? A: DPD parcels rarely stall; a missed window shows as a rebooked delivery. Silence past the rebooked date opens the stuck-in-transit window. Q: When can a DPD parcel be claimed as stolen? A: Your waiting period runs from the delivered scan; the DPD photo and safe-place note are compared with the shopper's report. ### BuySure with GLS: European tracking, ParcelShop events and claims for Shopify URL: https://www.buysure.com/buysure-with-gls/ GLS scans on your branded tracking page across Europe, ParcelShop and FlexDelivery events, proof of delivery on the claim, and how BuySure handles stuck and stolen GLS parcels. Q: How does BuySure work with GLS? A: BuySure shows GLS pickup, hub, depot, out-for-delivery and delivered scans on your tracking page, including ParcelShop and FlexDelivery choices, and attaches the GLS proof of delivery (signature or photo) to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period. Q: Does BuySure show GLS proof of delivery? A: GLS records a signature or a release photo depending on country and service. BuySure attaches whichever exists to the claim. Q: When can a GLS parcel be claimed as stuck in transit? A: Cross-border GLS parcels can pause at hubs between countries. The tracking page shows the last hub and the stuck window respects your waiting period. Q: When can a GLS parcel be claimed as stolen? A: Your waiting period runs from the delivered scan; the GLS evidence is compared with the shopper's report before scoring. ### BuySure with Australia Post: tracking, safe drop photos and claims for Shopify URL: https://www.buysure.com/buysure-with-australia-post/ Australia Post and StarTrack scans on your branded tracking page, safe drop photos and Parcel Locker events on the claim, and how BuySure handles stuck and stolen Australia Post parcels. Q: How does BuySure work with Australia Post? A: BuySure shows Australia Post and StarTrack scans on your tracking page, including safe drop, Parcel Locker and Post Office collection events, and attaches the safe drop photo to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the evidence attached. Q: Does BuySure show Australia Post proof of delivery? A: Australia Post photographs safe drop deliveries. BuySure attaches the photo and notes Parcel Locker or Post Office collections, which make theft unlikely. Q: When can a Australia Post parcel be claimed as stuck in transit? A: Interstate and regional parcels can go several days between scans. The tracking page shows the last facility and age; your waiting period applies before a stuck claim opens. Q: When can a Australia Post parcel be claimed as stolen? A: After a delivered scan, your waiting period runs and the safe drop photo is compared with the shopper's report. ### BuySure with Evri: tracking, safe place photos and claims for UK Shopify orders URL: https://www.buysure.com/buysure-with-evri/ Evri scans on your branded tracking page, safe place and ParcelShop events, delivery photos on the claim, and how BuySure handles stuck and stolen Evri parcels for stores shipping to the UK. Q: How does BuySure work with Evri? A: BuySure shows Evri collection, hub, courier and delivered scans on your tracking page, including safe place and ParcelShop events, and attaches the Evri delivery photo to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the photo attached. Q: Does BuySure show Evri proof of delivery? A: Evri couriers photograph most deliveries, including safe place drops. BuySure attaches the photo to the claim. Q: When can a Evri parcel be claimed as stuck in transit? A: Evri parcels can wait at a depot for a day or two. The tracking page shows the last depot scan and the stuck window respects your waiting period. Q: When can a Evri parcel be claimed as stolen? A: Your waiting period runs from the delivered scan; the Evri photo and safe place note are compared with the shopper's report. ### BuySure with La Poste and Colissimo: tracking, delivery scans and claims for Shopify URL: https://www.buysure.com/buysure-with-la-poste/ Colissimo and La Poste scans on your branded tracking page, delivery to mailbox, relay point and in person, and how BuySure handles stuck and stolen La Poste parcels for stores shipping to France. Q: How does BuySure work with La Poste? A: BuySure shows Colissimo and La Poste acceptance, sorting, out-for-delivery and delivered scans on your tracking page, including mailbox, relay point and in-person delivery notes, and attaches the proof of delivery to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period. Q: Does BuySure show La Poste proof of delivery? A: Colissimo records the delivery method (mailbox, in person with signature, relay point). BuySure attaches the note and any signature image to the claim. Q: When can a La Poste parcel be claimed as stuck in transit? A: Colissimo can pause at sorting centres for a day or two; international inbound can wait at customs. The tracking page shows the last scan and your waiting period applies. Q: When can a La Poste parcel be claimed as stolen? A: Your waiting period runs from the delivered scan; a mailbox delivery is weighed differently from a doorstep drop when the AI scores the claim. ### BuySure with PostNL: tracking, delivery scans and claims for Shopify orders to the Netherlands and Belgium URL: https://www.buysure.com/buysure-with-postnl/ PostNL scans on your branded tracking page, mailbox, neighbour and pickup point deliveries on the claim, and how BuySure handles stuck and stolen PostNL parcels. Q: How does BuySure work with PostNL? A: BuySure shows PostNL pre-alert, sorting, out-for-delivery and delivered scans on your tracking page, including mailbox, neighbour and pickup point deliveries, and attaches the proof of delivery to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period. Q: Does BuySure show PostNL proof of delivery? A: PostNL records the delivery method and, on in-person deliveries, a signature. BuySure attaches the record to the claim. Q: When can a PostNL parcel be claimed as stuck in transit? A: PostNL parcels rarely stall domestically; international inbound can wait at customs. The tracking page shows the last scan and your waiting period applies. Q: When can a PostNL parcel be claimed as stolen? A: Your waiting period runs from the delivered scan; a neighbour delivery shows the house number for the AI to check. ### BuySure with Canpar: Canadian ground tracking and claims for Shopify URL: https://www.buysure.com/buysure-with-canpar/ Canpar scans on your branded tracking page, proof of delivery on the claim, and how BuySure handles stuck and stolen Canpar parcels for Canadian Shopify stores. Q: How does BuySure work with Canpar? A: BuySure shows Canpar pickup, terminal, out-for-delivery and delivered scans on your tracking page and attaches the Canpar proof of delivery (signature or release) to any claim. Stuck claims open when scans stall past the expected date; stolen claims open after your waiting period. Q: Does BuySure show Canpar proof of delivery? A: Canpar records a signature on signature-required deliveries and a release note otherwise. BuySure attaches it to the claim. Q: When can a Canpar parcel be claimed as stuck in transit? A: Canpar ground can pause at terminals between provinces. The tracking page shows the last terminal and age; your waiting period applies. Q: When can a Canpar parcel be claimed as stolen? A: Your waiting period runs from the delivered scan; the release note is compared with the shopper's report. ### BuySure with Intelcom (Dragonfly): delivery photos and claims for Canadian Shopify orders URL: https://www.buysure.com/buysure-with-intelcom/ Intelcom scans on your branded tracking page, delivery photos on the claim, and how BuySure handles stuck and stolen Intelcom parcels for Canadian e-commerce. Q: How does BuySure work with Intelcom? A: BuySure shows Intelcom receipt, sortation, out-for-delivery and delivered scans on your tracking page and attaches the Intelcom delivery photo to any claim. Stuck claims open when scans stall; stolen claims open after your waiting period with the photo on the claim. Q: Does BuySure show Intelcom proof of delivery? A: Intelcom drivers photograph deliveries. BuySure attaches the photo to the claim so the AI can check where the parcel was left. Q: When can a Intelcom parcel be claimed as stuck in transit? A: Intelcom moves parcels within a day or two; silence past the expected date opens the stuck-in-transit window after your waiting period. Q: When can a Intelcom parcel be claimed as stolen? A: Your waiting period runs from the delivered scan; the photo is compared with the shopper's report. ### Package protection and claims for skincare and beauty brands on Shopify URL: https://www.buysure.com/for-skincare-and-beauty/ Why skincare and beauty stores see leaking bottles, heat-damaged actives and stolen porch parcels, and how BuySure handles each with evidence, AI risk scoring, replacements and store credit inside Shopify. Q: How does BuySure work for skincare and beauty brands? A: Skincare parcels fail in specific ways: a pump leaks in transit, a serum arrives with a broken dropper, a summer shipment cooks in a mailbox, a high-value order is taken from the porch. BuySure gives the shopper a branded claim page with a photo required, lets AI read the evidence and score the risk, and resolves with a replacement, a refund or store credit with a bonus, all inside Shopify. Q: Does BuySure cover heat-damaged skincare? A: Quality issue is one of the seven claim types. You decide whether heat damage qualifies, what evidence you want, and whether those claims auto-resolve or go to your team. Q: Can a customer get the same product again instead of a refund? A: Yes. Replacement is one of the three outcomes, raised as a Shopify order once stock is confirmed. Q: How does BuySure stop repeat claimers? A: Every claim carries a risk score built from claim history, order history, address and evidence. Repeat patterns raise the score and route the claim to a person. ### Package protection and claims for supplement brands on Shopify URL: https://www.buysure.com/for-supplements/ Subscription supplements, missing items in multi-bottle orders, damaged seals and porch theft: how BuySure handles claims for wellness brands with AI review, replacements and store credit in Shopify. Q: How does BuySure work for supplement brands? A: Supplement orders are often subscriptions with several bottles per box, which makes missing-item and damaged-seal claims common and repeat claims easy to spot. BuySure requires a photo, scores each claim with the customer's history, resolves the low-risk ones automatically and raises replacements in Shopify. Q: Can BuySure protect subscription orders? A: Yes. Protection is added at checkout for each order, including recurring orders, and each order gets its own claim window. Q: What happens with a claim on a partly missing order? A: The shopper selects the missing line items, attaches a photo of what arrived, and the replacement order contains only what was missing. Q: Does BuySure flag customers who claim too often? A: Yes. The risk score includes claim frequency and routes high scores to review rather than auto-approval. ### Package protection and claims for apparel and footwear on Shopify URL: https://www.buysure.com/for-apparel/ Wrong size shipped, missing items in bundles, stolen sneaker drops and returns with prepaid labels: how BuySure handles claims and returns for apparel brands on Shopify. Q: How does BuySure work for apparel and footwear brands? A: Apparel claims are about the wrong item, the missing item and the stolen drop, and most of the rest is returns. BuySure gives you wrong-item and missing-item claim types with a photo, AI scoring that catches resale-fraud patterns, and returns with prepaid labels tracked back to you, all from one tracking page. Q: Does BuySure handle returns for apparel? A: Yes. Return rules, prepaid labels, tracked returns and refund or exchange on arrival are part of the platform. Q: How are false stolen claims on sneaker drops handled? A: The delivery photo is attached to the claim, the customer risk score reflects claim history and address patterns, and high-risk claims go to review instead of auto-approval. Q: Can a wrong-item claim become an exchange? A: Yes. The outcome can be a replacement order for the right item; the wrong item can be returned with a prepaid label. ### Package protection and claims for jewelry brands on Shopify URL: https://www.buysure.com/for-jewelry/ Small, high-value parcels that disappear from doorsteps, empty-box claims, and gifts that arrive damaged: how BuySure handles jewelry claims with delivery evidence, AI risk scoring and review above a value you set. Q: How does BuySure work for jewelry brands? A: Jewelry parcels are small, valuable and easy to resell, which makes stolen and empty-box claims the ones to watch. BuySure attaches the delivery photo and scan, requires a photo of what arrived, scores every customer and claim, and sends anything above your auto-approve limit to a person. Replacements and refunds are Shopify records. Q: Can I require signature on delivery for jewelry? A: At the carrier level, yes, and BuySure attaches the signature to any claim. Q: How does BuySure handle an empty-box claim? A: As a missing-item claim with packaging photos required; the risk score weighs the customer's history and the packed weight when the carrier recorded it. Q: Are high-value claims ever auto-approved? A: Only under the limit you set. Everything above it goes to a person. ### Package protection and claims for home goods and fragile items on Shopify URL: https://www.buysure.com/for-home-and-fragile/ Ceramics, glass, candles and framed prints break in transit more than anything else. How BuySure handles damage claims with photos, replacements raised in Shopify, and returns with prepaid labels for the pieces that survive. Q: How does BuySure work for home goods and fragile items? A: Fragile categories live on the damaged-in-transit claim: a photo of the broken piece and the packaging, a replacement raised in Shopify, and a decision in minutes when the claim is low risk. BuySure AI matches the photo to the item, checks the carrier exception scans, and scores the claim before a person looks. Q: Does the customer have to send back a broken item? A: Your rules decide. Most stores ask for photos and dispose locally; BuySure records that on the claim. Q: Can BuySure replace one piece of a set? A: Yes. The claim lists the affected line items and the replacement order contains only those. Q: What if the carrier scan already shows damage? A: The exception scan is on the claim and lowers the risk score; those claims usually auto-approve under your limit. ### Package protection and claims for food and beverage brands on Shopify URL: https://www.buysure.com/for-food-and-beverage/ Melted, spoiled, leaked or late: perishable and liquid orders fail in ways other categories do not. How BuySure handles time-sensitive claims with evidence, carrier timing and fast replacements in Shopify. Q: How does BuySure work for food and beverage brands? A: Perishable and liquid orders need fast decisions: a melted or spoiled delivery is a quality-issue claim with a photo, a late cold-chain parcel is a stuck-in-transit claim with a short window, and a leaked bottle is damage. BuySure reads the evidence, checks the carrier timeline and resolves low-risk claims in minutes with a replacement or refund in Shopify. Q: Can BuySure use a short claim window for perishables? A: Yes. The claim window and waiting period are per store; set them to match your shipping. Q: Do customers have to return spoiled food? A: No. Mark perishables non-returnable in your return rules; the claim resolves on the photo. Q: Does BuySure see the carrier delay? A: Yes. The carrier timeline is on the claim and the AI uses it when it scores a late-delivery claim. ### Package protection and claims for electronics stores on Shopify URL: https://www.buysure.com/for-electronics/ High-value parcels, DOA devices, porch theft and serial-number tracking: how BuySure handles claims for electronics and accessories brands on Shopify with evidence, AI risk scoring and Shopify-native outcomes. Q: How does BuySure work for electronics stores? A: Electronics orders are high value, easy to resell and often left on a doorstep, which makes stolen and damaged claims expensive and fraud attractive. BuySure requires evidence, attaches the delivery photo, scores every customer and claim, sends high-value claims to review by default and raises replacements or refunds in Shopify. Q: Can I require review for every claim above a value? A: Yes. The auto-approve limit is a monetary ceiling; anything above it goes to BuySure review or your team. Q: Does BuySure ask for the faulty unit back? A: Your return rules decide. You can require a tracked return before the replacement or refund is released. Q: How does BuySure spot resale fraud? A: The risk score combines claim history, order history, address and device signals and the delivery evidence. High scores never auto-approve. ### BuySure for Shopify Plus: multi-store package protection and AI claims URL: https://www.buysure.com/shopify-plus/ Package protection, AI-decided claims, branded tracking, returns and rewards for Shopify Plus merchants: multi-store under one account, team roles, checkout extensibility, and outcomes written as Shopify records. Q: Does BuySure work with Shopify Plus? A: Yes. BuySure runs on Shopify Plus with several stores under one account, team roles and store assignment, the checkout offer built for checkout extensibility, and every refund, replacement and store credit created as a Shopify record. Plus merchants typically switch on AI auto-approval under a limit and keep high-value claims for their own team. Q: Can I run BuySure across several Shopify Plus stores? A: Yes. Stores share one account, one login and one claims list, with per-store settings and store assignment for staff. Q: Does BuySure support checkout extensibility? A: Yes. BuySure Checkout is built for Shopify's current checkout and pricing is handled per store. Q: Can my team keep manual review on high-value claims? A: Yes. The auto-approve limit is a monetary ceiling; everything above it goes to review. ### Shopify package protection app: BuySure Checkout, claims and AI review URL: https://www.buysure.com/shopify-package-protection-app/ Looking for a Shopify package protection app? BuySure adds a protection offer to your cart under your own name, funds claims from it, and resolves lost, damaged and stolen orders with AI inside your rules. Tracking, returns and rewards included. Q: What is the best package protection app for Shopify? A: The best package protection app for a Shopify store keeps the claim under your brand, decides it quickly and writes the outcome into Shopify. BuySure does that: BuySure Checkout in your cart, seven claim types on your claim page, AI that reads the evidence and scores the risk, and refunds, replacements or store credit as Shopify records. Q: How much does package protection cost the shopper? A: A percentage of the cart that you set within your plan's range, shown before they choose. They can continue without it. Q: Is BuySure shipping insurance? A: No. It is a protection product in your cart plus a claims platform. BuySure is not an insurer. Q: How long does setup take? A: An afternoon: install, name the offer, set the claim window, limit and cashback, place a test order, go live. ### Shopify claims app: one queue for lost, damaged and stolen orders, decided by AI URL: https://www.buysure.com/shopify-claims-app/ BuySure is a claims app for Shopify: a branded claim page, seven claim types with required evidence, AI risk scoring and auto-approval under your limit, and refunds, replacements or store credit created in Shopify. Q: What does a Shopify claims app do? A: A claims app takes the "my parcel never arrived" email out of your inbox and turns it into a record: the order, the items, the reason, the evidence and the outcome. BuySure adds AI that reads the evidence, scores the risk and resolves low-risk claims under your limit, and a branded claim page so the shopper never leaves your store. Q: Can shoppers file a claim without protection? A: Claims are for orders where BuySure Checkout was added. You can still open a claim on any order from the portal yourself. Q: Does the AI reject claims? A: No. AI approves low-risk claims under your limit and routes the rest. A person always makes the rejection. Q: Can I see why a claim was scored the way it was? A: Yes. The claim shows the factors behind the score and the AI recommendation. ### Compare BuySure with Onward, Route, Navidium and ShipInsure (2026) URL: https://www.buysure.com/compare/ Side-by-side comparisons of BuySure with the main Shopify package protection apps: who funds claims, who decides them, AI and risk scoring, claim types, fees, tracking, returns and rewards. Q: How does BuySure compare with other package protection apps? A: Most protection apps sit at one of two poles: a vendor that takes the claim off your hands and decides it on its own platform, or a self-insured tool where you keep the fee and work every claim by hand. BuySure sits between them: shoppers fund the claims, AI reads and scores them inside rules you set, and every outcome is written into Shopify by your store. Q: How should I compare package protection apps? A: Ask five things: who funds the claims, who decides them, which claim types are covered, what the merchant pays and keeps, and where the refund or replacement is created. Then run one month of your own orders through each model. Q: Does BuySure publish approval rates or resolution times? A: Not as marketing figures. Your own dashboard reports time to resolve, resolution mix and claim volume for your store, which is the number that matters. Q: Can I switch from another app mid-month? A: Yes. Open claims finish with the old provider; orders placed after the switch are protected by BuySure. ### BuySure carrier support: UPS, FedEx, USPS, DHL, Canada Post and more URL: https://www.buysure.com/carriers/ How BuySure tracks and handles claims for each major carrier: scan events on your branded tracking page, proof of delivery on the claim, and stuck-in-transit and stolen-parcel timing per carrier. Q: Which carriers does BuySure support? A: BuySure shows live tracking events from UPS, FedEx, USPS, DHL, Amazon Shipping, OnTrac, Canada Post, Purolator, Royal Mail, DPD, GLS, Australia Post, Evri, La Poste, PostNL, Canpar and Intelcom on the merchant's branded tracking page, and attaches each carrier's proof of delivery to any claim. Q: Do I need a carrier account to use BuySure tracking? A: No. BuySure reads the tracking number Shopify already has on the fulfilment and shows the events on your page. Q: What if my carrier is not listed? A: Most regional and postal carriers are supported; ask and we will confirm. Claims work regardless, because claims are filed on the order, not on the tracking number. Q: Does BuySure show proof of delivery for every carrier? A: It shows whatever the carrier recorded: a photo, a signature, a scan location or a release note. Carriers differ; the carrier pages say what each provides. ### BuySure use cases: skincare, supplements, apparel, electronics on Shopify URL: https://www.buysure.com/use-cases/ How package protection and AI-decided claims work for skincare and beauty, supplements, apparel and footwear, and electronics stores on Shopify: the failures each category sees and how BuySure resolves them. Q: Which kinds of Shopify stores use BuySure? A: Stores that ship physical goods and see parcels go missing, arrive broken or arrive wrong often enough that someone owns the problem: skincare and beauty, supplements, apparel and footwear, jewelry, home goods and fragile items, food and beverage, electronics and accessories. Each category has its own claim mix, and BuySure's rules, evidence requirements and risk scoring are set per store to match. Q: Is BuySure only for skincare? A: No. Skincare is where the team comes from, so that page is the most detailed, but the platform is category-agnostic. Q: Can I set different rules for different products? A: Rules are per store. Quality-issue claims can be routed to your team by default, and the auto-approve limit sends high-value items to review. Q: Does BuySure work for subscription products? A: Yes. Each recurring order can carry protection and gets its own claim window. ### Package protection glossary: claims, proof of delivery, risk score, WISMO and more URL: https://www.buysure.com/glossary/ Plain definitions of the terms behind post-purchase protection on Shopify: package protection, claim window, proof of delivery, waiting period, risk score, auto-approve limit, store credit bonus, cashback, WISMO and more. Q: What do package protection terms mean? A: Package protection is an optional product a shopper adds at checkout that funds a refund, replacement or store credit if the order goes wrong. Around it sit a claim window, evidence, proof of delivery, a waiting period, a risk score and an auto-approve limit. This glossary defines each in a sentence or two, the way BuySure uses them. Q: Package protection A: An optional product added to an online order at checkout that funds a refund, replacement or store credit if the parcel is lost, damaged, stolen, incomplete or wrong. Sold by the merchant, chosen by the shopper. Not insurance. Q: Shipping protection A: Another name for package protection. Some providers use it to mean only transit loss, theft and damage; BuySure covers seven claim types. Q: Protection offer A: The line in the cart or checkout where the shopper adds protection. In BuySure it is called BuySure Checkout and is priced as a percentage of the cart. Q: Attach rate A: The share of orders on which shoppers add protection. Drives both protection revenue and the size of the claims pool. Q: Claim A: A shopper's report that something went wrong with a protected order, with the affected items, the reason, the preferred outcome and evidence. Q: Claim window A: The period after an order during which a claim can be filed. In BuySure, claims open a set number of days after the order and close 15 to 90 days after it, per store. Q: Claim types A: BuySure's seven: stuck in transit, damaged in transit, items were stolen, missing items, wrong item fulfilled, quality issue, returned to sender. Q: Evidence A: Photos or documents attached to a claim. BuySure requires at least one (jpg, png, pdf, heic, heif). Q: Proof of delivery (POD) A: What the carrier recorded when it delivered: a photo, a signature, a scan location or a release note. BuySure attaches it to the claim. Q: Delivered scan A: The carrier event that marks a parcel as delivered. Starts the waiting period before a stolen claim can be filed. Q: Waiting period A: The minimum time after a delivered scan (or after the last movement scan) before a stolen or stuck claim can be filed. Set per store. Q: Stuck in transit A: A parcel whose carrier scans have stopped moving past the expected delivery date. A claim type in BuySure. ### BuySure sitemap: every page on buysure.com URL: https://www.buysure.com/sitemap/ Product pages, Shopify pages, comparisons, carrier pages, use cases, guides, glossary and legal pages on buysure.com, in one list. ## Glossary - Package protection: An optional product added to an online order at checkout that funds a refund, replacement or store credit if the parcel is lost, damaged, stolen, incomplete or wrong. Sold by the merchant, chosen by the shopper. Not insurance. - Shipping protection: Another name for package protection. Some providers use it to mean only transit loss, theft and damage; BuySure covers seven claim types. - Protection offer: The line in the cart or checkout where the shopper adds protection. In BuySure it is called BuySure Checkout and is priced as a percentage of the cart. - Attach rate: The share of orders on which shoppers add protection. Drives both protection revenue and the size of the claims pool. - Claim: A shopper's report that something went wrong with a protected order, with the affected items, the reason, the preferred outcome and evidence. - Claim window: The period after an order during which a claim can be filed. In BuySure, claims open a set number of days after the order and close 15 to 90 days after it, per store. - Claim types: BuySure's seven: stuck in transit, damaged in transit, items were stolen, missing items, wrong item fulfilled, quality issue, returned to sender. - Evidence: Photos or documents attached to a claim. BuySure requires at least one (jpg, png, pdf, heic, heif). - Proof of delivery (POD): What the carrier recorded when it delivered: a photo, a signature, a scan location or a release note. BuySure attaches it to the claim. - Delivered scan: The carrier event that marks a parcel as delivered. Starts the waiting period before a stolen claim can be filed. - Waiting period: The minimum time after a delivered scan (or after the last movement scan) before a stolen or stuck claim can be filed. Set per store. - Stuck in transit: A parcel whose carrier scans have stopped moving past the expected delivery date. A claim type in BuySure. - WISMO: "Where is my order": the support ticket a branded tracking page exists to prevent. - Risk score: A number from 0 to 100 that BuySure AI assigns to a customer and to a claim from evidence, delivery data, order and claim history and address signals. Low scores can auto-approve; high scores go to a person. - Auto-approve limit: The monetary ceiling under which BuySure AI may approve a low-risk claim on its own. Above it, a person decides. - Review paths: Where a claim goes after scoring: automated, BuySure review (BuySure's reviewers), or merchant review (the store's own team). - Manual review: A claim held for a person. In BuySure, rejections always come from a person, never from the AI alone. - Resolution: How a claim ends: a Shopify refund, a Shopify replacement order, or store credit. - Store credit bonus: An extra percentage added when a shopper accepts store credit instead of a refund, set by the merchant from 0 to 100 percent. - Cashback: A reward on protected orders funded by a merchant share plus a plan share, issued as a Shopify discount code. - Branded tracking page: An order tracking page on the merchant's own store with live carrier events and proof of delivery, in place of the carrier's page. - Tracking portal: A custom-built tracking experience on the merchant's domain, offered by BuySure as an add-on service for Shopify stores. - Prepaid return label: A carrier label emailed to the shopper for a return, paid by the merchant, with the return tracked back to the warehouse. - Return to sender: A parcel the carrier sent back to the merchant instead of delivering. A claim type in BuySure. - Self-insured protection: A model where the merchant keeps every protection fee and funds and works every claim itself. BuySure keeps the shopper-funded model and adds AI review. - System of record: The place where the true version of an order, refund or replacement lives. For BuySure merchants that is Shopify; BuySure writes to it and does not replace it. ## Comparisons ### BuySure vs Onward (https://www.buysure.com/buysure-vs-onward/) - Who funds the claims. BuySure: Shoppers who add BuySure Checkout fund the claims. The merchant sets the percentage of the cart. Onward: Shoppers add protection at checkout. Onward states there is no monthly software fee for the merchant. - Who decides the claim. BuySure: BuySure AI resolves qualifying claims under the merchant's auto-approve limit. The rest go to BuySure review or the merchant's own team, with a risk score attached. Onward: Onward's team resolves claims. Onward publishes approval-rate and resolution-time figures on its site. - Claim types. BuySure: Seven: stuck in transit, damaged, stolen, missing items, wrong item, quality issue, returned to sender. Onward: Lost, stolen, damaged, wrong item, missing items, return to sender, post-delivery damage and chargeback reimbursement, per its site. - AI and risk. BuySure: Reads the evidence, checks the proof of delivery, matches order and tracking, scores customer risk 0 to 100, drafts the reply, works out the amount. Onward: Onward describes AI-powered fraud monitoring using third-party tools and pattern recognition. - Outcomes. BuySure: Shopify refund, Shopify replacement order, or store credit with an optional bonus. All created as Shopify records. Onward: Reorder, refund or credit, handled by Onward. - Merchant fee. BuySure: A plan subscription for the platform. Shopper protection fees fund the claims. Onward: No monthly software fee, per Onward. Revenue comes from the protection fee. - Merchant share. BuySure: Merchant share of protection fees and cashback contribution are set by plan. Onward: Onward states it sponsors half of the cashback credit. - Tracking. BuySure: Branded tracking page with live carrier events and the proof-of-delivery photo. Custom tracking portal as an add-on. Onward: Branded order tracking page. - Returns. BuySure: Return rules, prepaid labels, tracked back, refund or exchange on arrival. Onward: Returns and order editing are part of the platform. - Rewards. BuySure: Cashback on protected orders and a store-credit bonus, issued as Shopify discount codes. Onward: Cashback credit issued after purchase as a promo code. - Platform. BuySure: Shopify and Shopify Plus. Onward: Shopify. ### BuySure vs Route (https://www.buysure.com/buysure-vs-route/) - Who funds the claims. BuySure: Shoppers who add BuySure Checkout fund the claims. The merchant sets the percentage of the cart. Route: Shoppers pay the premium at checkout. Route collects it. - Who decides the claim. BuySure: BuySure AI resolves qualifying claims under the merchant's auto-approve limit. The rest go to BuySure review or the merchant's own team, with a risk score attached. Route: Route resolves claims on its platform. Merchants are not involved in the decision. - Claim types. BuySure: Seven: stuck in transit, damaged, stolen, missing items, wrong item, quality issue, returned to sender. Route: Lost, stolen and damaged in transit, per Route's published policies. - AI and risk. BuySure: Reads the evidence, checks the proof of delivery, matches order and tracking, scores customer risk 0 to 100, drafts the reply, works out the amount. Route: Route describes automated resolution of the option the shopper chose when filing. - Outcomes. BuySure: Shopify refund, Shopify replacement order, or store credit with an optional bonus. All created as Shopify records. Route: Reorder or refund, issued by Route. - Merchant fee. BuySure: A plan subscription for the platform. Shopper protection fees fund the claims. Route: Route describes a standard plan with no merchant fee and a custom plan by contact. - Merchant share. BuySure: Merchant share of protection fees and cashback contribution are set by plan. Route: Route collects the premium; its public materials do not describe a merchant share. - Tracking. BuySure: Branded tracking page with live carrier events and the proof-of-delivery photo. Custom tracking portal as an add-on. Route: Branded tracking in the Route app and on the web. - Returns. BuySure: Return rules, prepaid labels, tracked back, refund or exchange on arrival. Route: Not part of the core protection product. - Rewards. BuySure: Cashback on protected orders and a store-credit bonus, issued as Shopify discount codes. Route: None described. - Platform. BuySure: Shopify and Shopify Plus. Route: Shopify and other platforms. ### BuySure vs Navidium (https://www.buysure.com/buysure-vs-navidium/) - Who funds the claims. BuySure: Shoppers who add BuySure Checkout fund the claims. The merchant sets the percentage of the cart. Navidium: Shoppers pay the protection fee; the merchant keeps it. - Who decides the claim. BuySure: BuySure AI resolves qualifying claims under the merchant's auto-approve limit. The rest go to BuySure review or the merchant's own team, with a risk score attached. Navidium: The merchant's team reviews and resolves every claim in the Navidium portal. - Claim types. BuySure: Seven: stuck in transit, damaged, stolen, missing items, wrong item, quality issue, returned to sender. Navidium: Whatever the merchant chooses to cover; Navidium does not adjudicate. - AI and risk. BuySure: Reads the evidence, checks the proof of delivery, matches order and tracking, scores customer risk 0 to 100, drafts the reply, works out the amount. Navidium: Not described as an AI claims product. - Outcomes. BuySure: Shopify refund, Shopify replacement order, or store credit with an optional bonus. All created as Shopify records. Navidium: One-click refunds and reorders from the portal. - Merchant fee. BuySure: A plan subscription for the platform. Shopper protection fees fund the claims. Navidium: Monthly subscription tiers by order volume, with a free tier. - Merchant share. BuySure: Merchant share of protection fees and cashback contribution are set by plan. Navidium: Merchant keeps all protection fees. - Tracking. BuySure: Branded tracking page with live carrier events and the proof-of-delivery photo. Custom tracking portal as an add-on. Navidium: Tracking and other upsell features are offered in its suite. - Returns. BuySure: Return rules, prepaid labels, tracked back, refund or exchange on arrival. Navidium: Not the core product. - Rewards. BuySure: Cashback on protected orders and a store-credit bonus, issued as Shopify discount codes. Navidium: None described. - Platform. BuySure: Shopify and Shopify Plus. Navidium: Shopify. ### BuySure vs ShipInsure (https://www.buysure.com/buysure-vs-shipinsure/) - Who funds the claims. BuySure: Shoppers who add BuySure Checkout fund the claims. The merchant sets the percentage of the cart. ShipInsure: Shoppers pay at checkout; ShipInsure funds reorders and shares revenue with the merchant. - Who decides the claim. BuySure: BuySure AI resolves qualifying claims under the merchant's auto-approve limit. The rest go to BuySure review or the merchant's own team, with a risk score attached. ShipInsure: ShipInsure's support team resolves claims. - Claim types. BuySure: Seven: stuck in transit, damaged, stolen, missing items, wrong item, quality issue, returned to sender. ShipInsure: Lost, damaged, stolen, manufacturing defects and wrong item, per its site. - AI and risk. BuySure: Reads the evidence, checks the proof of delivery, matches order and tracking, scores customer risk 0 to 100, drafts the reply, works out the amount. ShipInsure: ShipInsure describes AI-powered fraud screening. - Outcomes. BuySure: Shopify refund, Shopify replacement order, or store credit with an optional bonus. All created as Shopify records. ShipInsure: Refund or reship, plus one-click swaps. - Merchant fee. BuySure: A plan subscription for the platform. Shopper protection fees fund the claims. ShipInsure: Pricing by quote. - Merchant share. BuySure: Merchant share of protection fees and cashback contribution are set by plan. ShipInsure: Merchant-set revenue share. - Tracking. BuySure: Branded tracking page with live carrier events and the proof-of-delivery photo. Custom tracking portal as an add-on. ShipInsure: Not the core product. - Returns. BuySure: Return rules, prepaid labels, tracked back, refund or exchange on arrival. ShipInsure: Not the core product. - Rewards. BuySure: Cashback on protected orders and a store-credit bonus, issued as Shopify discount codes. ShipInsure: None described. - Platform. BuySure: Shopify and Shopify Plus. ShipInsure: Shopify, WooCommerce, BigCommerce and custom. ## Articles ### Marked delivered, never received: the 48 hours that decide a stolen-parcel claim URL: https://www.buysure.com/package-marked-delivered-not-received/ The most common shipping claim is also the most misunderstood. What actually happens between a driver's scan and a customer's door, why most "stolen" parcels turn up by the next morning, and how a store can decide the real ones on evidence instead of instinct. ### Package protection on Shopify, explained properly: who pays, who decides, and where the money goes URL: https://www.buysure.com/how-package-protection-works-on-shopify/ It is a line in the cart and a promise behind it. This is the long version of how package protection works for a Shopify store in 2026: the three business models, why it is not insurance, what a claim actually costs, and the six settings that decide whether it saves you hours or creates them. ### Two clocks: how to set a claim window and a waiting period that are fair to everyone URL: https://www.buysure.com/claim-window-and-waiting-period/ Most disputes in a protection program come down to timing: a customer who filed too early, a store that closed the window too soon, a parcel that arrived on day six of a five-day wait. Here is how to set both clocks by carrier and by category, and how to make the rules visible so nobody argues about them. ### How much should a machine be allowed to approve? A field guide to the auto-approve limit URL: https://www.buysure.com/auto-approve-limit/ Claim automation is a toggle and a number. The number decides how many claims a person never has to read, how much a wrong decision can cost, and how fast a customer hears back. Here is how to choose it, why the AI checks six things first, why rejections stay human, and how to raise it without regretting it. ### Late is not lost: how to read a stalled parcel and when it becomes a claim URL: https://www.buysure.com/stuck-in-transit/ A parcel that has not scanned in four days is either lost, delayed, or sitting in customs, and the tracking timeline usually tells you which. How to read it the way a carrier does, what each network's silence means, when the stuck-in-transit claim should open, and what to do in the meantime. ### The claim is approved. Now the decision that decides whether they come back. URL: https://www.buysure.com/refund-replacement-or-store-credit/ Approving a claim is half the job. The other half is the outcome, and the three outcomes are not equal. A refund ends the relationship for this order. A replacement keeps the sale. Store credit, done honestly, funds the next one. When each is right, what each really costs, and how to make credit the better deal without tricking anyone. ### Inside the risk score: what the AI actually reads before it says a claim is a 14 URL: https://www.buysure.com/how-ai-risk-scoring-decides-a-claim/ A risk score is a number that says how much a claim looks like the thousands of honest ones a store sees, and how much it looks like the few that are not. This is what goes into BuySure's 0 to 100 score, what comes out, what a low number allows, what a high number does not do, and why the customer is scored as well as the claim. ### The photo on the doorstep: what each carrier captures at delivery, and how to use it on a claim URL: https://www.buysure.com/proof-of-delivery-photos/ Proof of delivery used to mean a signature. Now it usually means a photo of a box on a step, taken a second before the delivered scan. It is the single most useful piece of evidence on a stolen-parcel claim, and it is wasted if it lives only on the carrier's site. What each carrier records, what a photo proves and does not, and how to put it in front of the customer and the AI. ### Hello world! URL: https://www.buysure.com/hello-world/ Welcome to WordPress. This is your first post. Edit or delete it, then start writing! ### Why Task Management Platforms Drive Better Results URL: https://www.buysure.com/why-task-management-platforms-drive-better-results/ Without effective task management, teams often struggle with unclear priorities, missed deadlines, and duplicated work. These issues slow progress and create unnecessary stress. Large projects can feel overwhelming if they aren’t broken down properly. High-performing teams divide projects into smaller, actionable tasks that are easy to understand and execute.Not all tasks are equally important. Successful teams prioritize work based on urgency, impact, and dependencies.Effective task management goes beyond assigning work. Why Task Management Matters for Team Performance Proven methods to… ### Simplifying Workflows with Smart Task Management URL: https://www.buysure.com/simplifying-workflows-with-smart-task-management/ Without effective task management, teams often struggle with unclear priorities, missed deadlines, and duplicated work. These issues slow progress and create unnecessary stress. Large projects can feel overwhelming if they aren’t broken down properly. High-performing teams divide projects into smaller, actionable tasks that are easy to understand and execute.Not all tasks are equally important. Successful teams prioritize work based on urgency, impact, and dependencies.Effective task management goes beyond assigning work. 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Why Task Management Matters for Team Performance Proven methods to… ### The Importance of Task Management in Modern Work URL: https://www.buysure.com/the-importance-of-task-management-in-modern-work/ Without effective task management, teams often struggle with unclear priorities, missed deadlines, and duplicated work. These issues slow progress and create unnecessary stress. Large projects can feel overwhelming if they aren’t broken down properly. High-performing teams divide projects into smaller, actionable tasks that are easy to understand and execute.Not all tasks are equally important. Successful teams prioritize work based on urgency, impact, and dependencies.Effective task management goes beyond assigning work. Why Task Management Matters for Team Performance Proven methods to… ### How Task Management Improves Team Productivity URL: https://www.buysure.com/how-task-management-improves-team-productivity/ Without effective task management, teams often struggle with unclear priorities, missed deadlines, and duplicated work. These issues slow progress and create unnecessary stress. Large projects can feel overwhelming if they aren’t broken down properly. High-performing teams divide projects into smaller, actionable tasks that are easy to understand and execute.Not all tasks are equally important. Successful teams prioritize work based on urgency, impact, and dependencies.Effective task management goes beyond assigning work. Why Task Management Matters for Team Performance Proven methods to… ### Task Management Strategies for High-Performing Teams URL: https://www.buysure.com/task-management-strategies-for-high-performing-teams/ Without effective task management, teams often struggle with unclear priorities, missed deadlines, and duplicated work. These issues slow progress and create unnecessary stress. Large projects can feel overwhelming if they aren’t broken down properly. High-performing teams divide projects into smaller, actionable tasks that are easy to understand and execute.Not all tasks are equally important. Successful teams prioritize work based on urgency, impact, and dependencies.Effective task management goes beyond assigning work. Why Task Management Matters for Team Performance Proven methods to…